Data Lifecycle Policies: Expire policies for SLA

The enhancements allows admins to

  • Expire active SLA Instances of Contacts and Organizations by enabling canned policies.
  • Active SLA Instances of Contacts and Organizations having Zero incidents associated with it can be expired via the policies.
  • Active SLA Instances of Contacts and Organizations having NULL incidents associated with it can be expired via the policies.

Expire SLA Instances of Contacts and Organizations

Expire SLA Instances of Contacts and Organizations

Business Value:

  • Ease of Use: Enables admins to Expire SLAs by enabling canned policies.
  • Lean Database: The admins can now purge the SLAs and ensure a lean database for the site.

Steps to enable and configure

The Oracle B2C Service Instance has to be upgraded to 26A version to enable Expire policies of SLA Instances.