1. Support Management
  2. Issue Management
  3. Working with Products and Modules

Working with Products and Modules

Products on issue records help determine which product team should handle issue resolution. To further define what area of a product is affected by an issue, you can asign a module to it. Modules are sub-sets of a product. For example, an issue affecting smart phones can be narrowed down further by specifying screen digitizer.

To create products and modules:

  1. Go to Issues > Setup > Products > New.

  2. In the Product field, enter a name for this product.

  3. In the Description field,

  4. To add a module to this product, enter a name for the module in the Module column.

  5. In the Description column, enter a description for the module.

  6. Click Add.

  7. Repeat steps 4 to 6 to add multiple modules.

  8. Click Save.

Related Topics

General Notices