1. Support Management
  2. Issue Management
  3. Setting Up Issue Priorities

Setting Up Issue Priorities

Use the Issue Priorities list to create new choices for the Priority field on issue records. Assigning a priority to an issue lets the asssignee when the issue should be addressed in comparison to other issues.

To set up issue priorities:

  1. Go to Issues > Setup > Issue Priorities.

  2. On the Issue Priorities list, click the last row if it is not already selected. This row should be blank.

  3. In the Name column, enter a name for the priority level you want to add. For example, to add to the list of default priorities, you can continue numbering P6, P7, P8, and so on.

    This name will be available to select in the Priority field on issue records.

  4. In the Description column, enter a brief description of what types of issues meet this priority level.

  5. Click Add.

  6. Click Save.

To edit an existing issue priority, click the name of the priority to make it editable. Change the name or description, and then click Done. To delete a priority, click the name, and then click Remove.

For example, to use priorities Low, Middle, and High, you would first remove the default priorities P4 and P5. Then, you would click P1 to change the name to High, and then click Done. You would then do the same to replace P2 and P3 with Middle and Low.

You can rearrange issue priorities to change how they appear in the Priority field on issue records. Click the name of a priority. Use the Move Up, Move Down, and Move to Top buttons to set their order.

Related Topics

General Notices