Working with Related Issues

In NetSuite, you can set up relationship types or links between issues. For example, if the relationship type is set to Blocks or Is blocked by, you can search for issues that block or are blocked by others. The relationship type is displayed on each issue in the relationship, showing also which issue influences which. The Related to type is different, as each issue can affect the other.

To define issue relationships:

Go to Lists > Support > Issues.
Click Edit next to the issue you want to define the relationship for.
On the Related Records subtab, click Issues. Choose the desired relationship and the issue number of the associated issue.

Optionally, you can write a comment about this relationship in the Comment field.
Click Add.
Click Save.

The following relationship types are available:

Blocks/Is blocked by – This relationship shows which issue blocks another and the issue that's blocked by it.
Duplicate of/Duplicated by – This relationship shows which issue is a duplicate and the issue that's duplicated by it.
Follow up for/Followed up by – This relationship shows which issue follows up another issue and the issue that's followed up by it.
Injects/Injected by – This relationship shows which issue causes another issue and the issue that's caused by it.
Is required for/Depends on – This relationship shows which issue is required for another issue and the issue that depends on it.
Related to – This relationship shows which issue is this one related to.

For information about how to link issues with cases, see Linking Issues with Cases.

To define issue relationships:

Related Topics