Setting Up NetSuite Connector Product Sync

Follow these procedures before using NetSuite Connector’s product, price, or quantity sync features.

Install the NetSuite Connector SuiteApp from the SuiteApps Marketplace. For more information, read Installing from the SuiteApp Marketplace

If you experience issues after installing the SuiteApp, ensure that you completed the installation steps. Leaving the installation steps incomplete may cause issues in creating invoices for orders, or other order sync errors.

After installation, verify that your SKU field is automatically mapped for product sync. If not, map the SKU field.

You also need to set up a custom field for each account of a connector to use as a storefront flag. See NetSuite Connector Storefront Flag Fields for more information.

Setting a Test Item to Sync in NetSuite

Select a test item in NetSuite to test product sync.

For more information, read NetSuite Connector Product Sync Tests.

Note:

During the test, the data on your marketplace or cart may change and the data can be incorrect. Do not select an item for which an incorrect data sync can result in meaningful negative consequences.

Review the following guidelines for price and quantity version of product sync:

The test item must exist in the marketplace or cart with an SKU matching the value on that item in NetSuite. Price or quantity sync can update only existing items.
To verify data sync, ensure that the price and quantity data on the item in marketplace or cart is different from the data in the order.

Review the following guidelines for full product sync version of product sync:

You should test with an item that exists in your marketplace or cart with an SKU matching the value on the same item in NetSuite.
To verify data sync, ensure that the price and quantity data on the item in marketplace or cart is different from the data in the order.
You should not use matrix items during your initial testing.

To set a test item to sync to NetSuite:

In the global search, enter the SKU of your test item.
Click on the matching item search result to open the item record..

Note the value in the Item Name/Number field. This is the default SKU of the item. You will need this value when testing product sync. You can change the SKU field.
Click Edit.
Click the subtab with the name of your marketplace or cart that you are syncing (for example, Shopify).

The subtab is created when you install the NetSuite Connector SuiteApp.
Under the Required subtab, from the Flag list, select Add/Update Item.
Click Save.

Note:

For full product sync testing with a matrix item, repeat the above procedure for the parent and all child items of the matrix family.

Setting a Test Item to Sync in NetSuite

To set a test item to sync to NetSuite:

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