Auto Bank Statement Import Error Messages

There was a problem connecting to your financial institution. Your current role does not have permission to edit this connectivity configuration. Please contact your administrator.

You tried to edit a format profile that uses SFTP with a role that doesn’t have the right permissions.

Contact your administrator. For more information about the permissions you need for the ABSI SuiteApp, see Roles and Permissions for Auto Bank Statement Import.

Missing required fields. Depending on the authentication requirements, enter a password or select a value for the Digital Certificate or Private Key field to complete the configuration. For banks that require dual authentication, you must provide both information.

You didn't enter a value for one or both of these fields:

• Digital Certificate or Private Key

• Password

Depending on your bank's requirements, you'll need to provide one or both:

• Digital Certificate or Private Key

• Password

You may only enter numbers into this field.

You entered something other than numbers for the port number.

Make sure you only use numbers in the Port Number field.

Invalid port number. The value must be between 0 and 65535.

The port number you entered isn’t valid.

Enter a valid port number between 0 and 65535.

Invalid date format. A valid date format must have a combination of 2-3 M (month) characters, 2 D (day) characters, 2 or 4 Y (year) characters, and may include a hyphen separator.

The date format you entered isn’t valid.

Enter a valid date format.

Please enter a download timeout value that is between 1 and 300.

The download timeout value you entered is less than 1 or more than 300.

Enter a download timeout value between 1 and 300.

Please enter value(s) for: {*}.

This error shows up if you don’t enter values for any of these required fields:

• URL

• Username

• Host Key

• Port

• Date Format For Reserved Word

• Download Timeout

Make sure you fill in all required fields before submitting your configuration.

The server URL "{*}" is incorrect or does not exist. Make sure you entered the correct URL, and try again.

The value you entered for the URL field is one of the following:

• Numeric URL

• Incorrect URL

Double-check the URL in your SFTP Connectivity Configuration. If you’re not sure, ask your bank for the right URL.

The certificate or private key ID does not exist. Check your certificate or private key record, and try again.

The Digital Certificate or Private Key ID you entered isn’t valid.

Make sure your Digital Certificate or Private Key ID is valid.

For more information about Digital Certificates, see Uploading Digital Certificates.

For more information about Private Keys, see Uploading Private SSH Keys.

The provided host key and port number does not match the remote server's fingerprint. Please enter the correct host key and port number.

The Host Key and Port Number don’t match your bank’s server fingerprint.

Ask your bank for the correct port number.

For more information about obtaining the correct Host Key, see Obtaining the Host Key.

The host key and host key type do not match the remote server's fingerprint. Enter the correct host key and host key type on the SFTP connectivity configuration.

The Host Key and Host Key Type don’t match your bank’s server fingerprint.

Make sure your host key matches the host key type you selected in your configuration.

For more information about obtaining the correct Host Key, see Obtaining the Host Key.

The host key is invalid. A valid host key must be a Base64 string that is at least 96 bytes in length.

The host key you entered has extra characters.

In your SFTP connectivity configuration, make sure the host key is valid and doesn’t have extra characters.

For more information about obtaining the correct Host Key, see Obtaining the Host Key.

There was a problem connecting to your financial institution. No such file or directory.

The directory can’t be recognized.

In your SFTP connectivity configuration, make sure the Download Directory value is correct.

Ask your bank to confirm the correct download directory.

The file name in the configuration record did not match any bank statement file names. No files were uploaded.

• The file wasn’t found in your bank’s server directory.

• There’s an unrecognized reserved word.

Check your bank’s site to see if there really aren’t any statement files to import.

Check your SFTP connectivity file name pattern and make sure it’s in the right format.

The file matching the configuration record has already been uploaded.

The file was already uploaded.

Check your imported bank statement files in NetSuite. See SFTP Connectivity File Import Record.

Enter the correct directory on the SFTP connectivity configuration record then try again. If you continue to receive this message, contact your bank to resolve the issue.

The directory wasn’t found.

Ask your bank to confirm the correct download directory.

There is no connectivity configuration setup found for SFTP connectivity. Edit the format profile to set up your connectivity configuration.

SFTP connectivity configuration is missing. This happens if you save a format profile for SFTP connectivity without setting up the configuration.

Make sure you set up your connectivity configuration before saving a format profile that uses SFTP Connectivity.

Unable to establish a connection to the SFTP server. Check your SFTP connectivity configuration and ensure all fields are valid, then try again. If you continue to receive this message, contact your financial institution.

The SFTP Connectivity plug-in can’t connect to your bank’s server.

Check your SFTP connectivity configuration and make sure all the fields are filled in correctly.

For more information, see Configuring SFTP Connection for Auto Bank Statement Import.