Support Case Priority

Support case priority defines the severity or urgency assigned to a support case, for example, Critical, High, Medium, or Low.

This record is not a subrecord and does not have a subrecord.

The REST API Browser includes information about the field names and field types of the support case priority record, and about the HTTP methods, request parameters, and operations available to this record. For details, see the REST API Browser's support case priority reference page.

For information about using the REST API Browser, see The REST API Browser.

Record ID

The record ID for a support case priority REST record is supportcasepriority.

Prerequisites

You must enable the following before you can use this record through REST web services:

Feature: CRM > Customer Support and Service
Permission: Setup > Support Case Priority

Code Sample

The following samples show common use cases for support case priority.

Creating a Support Case Priority

              POST https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasepriority
Body: { "name": "Critical" }

Reading a Support Case Priority

              GET https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasepriority/{id}

Updating a Support Case Priority

              PATCH https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasepriority/{id}
Body: { "description": "Severe business impact" }

Deleting a Support Case Priority

              DELETE https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasepriority/{id}