Support Case Origin

Support case origin defines how a support case was initially reported for example, by phone, email, or web chat.

This record is not a subrecord and does not have any subrecords.

The REST API Browser includes information about the field names and field types of the support case origin record, and about the HTTP methods, request parameters, and operations available to this record. For details, see the REST API Browser's support case origin reference page.

For information about using the REST API Browser, see The REST API Browser.

Record ID

The record ID for a support case origin REST record is supportcaseorigin.

Prerequisites

You must enable the following before you can use this record through REST web services:

Feature: CRM > Customer Support and Service
Permission: Setup > Support Case Origin

Code Sample

The following samples show common use cases for support case origin.

Creating a Support Case Origin

              POST https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcaseorigin
Body: { "name": "Chat" }

Reading a Support Case Origin

              GET https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcaseorigin/{id}

Updating a Support Case Origin

              PATCH https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcaseorigin/{id}
Body: { "description": "Real-time assistance via web chat" }

Deleting a Support Case Origin

              DELETE https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcaseorigin/{id}