Support Case Status

Support case status defines the current state or progress of a support case, for example, Awaiting Customer, In Progress, or Closed.

This record is not a subrecord and does not have a subrecord.

The REST API Browser includes information about the field names and field types of the support case status record, and about the HTTP methods, request parameters, and operations available to this record. For details, see the REST API Browser's support case status reference page.

For information about using the REST API Browser, see The REST API Browser.

Record ID

The record ID for a support case status REST record is supportcasestatus.

Prerequisites

You must enable the following before you can use this record through REST web services:

Feature: CRM > Customer Support and Service
Permission: Setup > Support Case Status

Code Sample

The following samples show common use cases for support case status.

Creating a Support Case Status

              POST https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasestatus
Body: { "name": "Awaiting Customer" }

Reading a Support Case Status

              GET https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasestatus/{id}

Updating a Support Case Status

              PATCH https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasestatus/{id}
Body: { "description": "Waiting on customer response to proceed" }

Deleting a Support Case Status

              DELETE https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasestatus/{id}