Voiding Electronic Invoice Numbers on Invoices and Returns (Brazilian Hub SuiteApp)

To void an eletronic invoice number on invoices or returns:

1. Find the transaction that generated the number you want to void.

   • For invoices, go to Transactions > Sales > Create Invoices > List.

   • For return authorizations from customers, go to Transactions > Customers > Issue Return Authorizations > List.

   • For return authorizations from vendors, go to Transactions > Purchases > Enter Vendor Return Authorizations > List.

2. Click Edit next to the transaction.

   To void an electronic invoice number, the transaction must meet the following requirements:

   • The transaction status is Approved.

   • The transaction e-document was not generated or sent for certification. If any user previously generated or sent the e-document for certification, you need to cancel the electronic invoice. For more information see Canceling Electronic Invoices for Brazil (Brazilian Hub SuiteApp).

3. Under Primary Information, in the Memo field, enter the justification for voiding the electronic invoice number.

   Note:

   The justification must have at least 15 characters.

4. Click Inutilizar (Void) at the top of the page.

5. Click the E-Document subtab.

6. In the E-Document Template field, select the voiding template.

7. Click Save.

8. To generate the voiding e-document, click Generate E-Document.

   If the e-document generation is successful, the Send E-Document button appears at the top.

9. Click Send E-Document.

   If the e-document sending is successful, a confirmation message appears at the top of the page.

10. (Optional) To confirm that the tax authority certified the number voiding request, do the following:

    1. At the top of the page, verify the transaction status.

       If the voiding was successful, the transaction status is Paid in full.

    2. Click the NF-e subtab.

    3. Under NF-e, in the Status NF-e field, verify the electronic invoice status.

       If the number voiding was successful, the field displays the status Inutilizada.

    4. In the Mensagem Retorno field, review the message returned by the tax authority.

       If the number voiding was successful, the return message is Inutilizacao de numero homologado.

       Note:

       If the number voiding fails, edit the transaction, and fix the problems listed in the return message. Then, repeat the procedure.

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