1. Country-Specific Features
  2. Malaysia Help Topics
  3. Malaysia Electronic Invoicing
  4. Malaysia Electronic Invoicing Features
  5. Cancelling Certified E-Invoices

Cancelling Certified E-Invoices

You can cancel previously certified e-invoices in the Malaysia Electronic Invoicing SuiteApp. E-documents issued within the past 72 hours (3 days) are eligible for cancellation from the Cancellation Request Details page. Cancellation is available for the following transaction types:

Important:

Before generating a transaction response for cancellation, you must enable the transaction response feature for your subsidiary.

To enable transaction response:

  1. Go to Setup > E-Documents > Electronic Invoicing Preferences.

  2. On the Electronic Invoicing Preferences page, select the subsidiary.

  3. Click Edit.

  4. Check the Transaction Response Support box.

  5. Click Save.

If this configuration is not enabled, you will see a Generation Failed error in the transaction response during cancellation.

To cancel an e-invoice:

  1. Go to Transactions > MYEI Cancellation > Cancel Invoice.

  2. From the Transaction Type list, select either Invoice or Self-billed Invoice.

  3. From the Related Transaction list, select the transaction that you want to cancel. When you select a transaction, the Malaysia Unique Identifier Number field fills in automatically if a matching transaction is found.

    Note:

    When you select self-billed Invoice as the transaction type, the Related Transaction list displays only dates, if reference number is unavailable on the bill record.

    Ensure the Reference No. field is populated in the bill record. You can use this number to distinguish transactions in the Related Transaction list.

    If there are multiple transactions on the same date, you should enter the Malaysia unique identifier number in the Malaysia Unique Identifier Number field. This number helps identify the correct transaction for cancellation.

  4. In the Reason for Cancellation text box, enter a reason for the cancellation request.

  5. Click Proceed to submit your cancellation request.

    If the selected transaction has an existing cancellation request, a confirmation popup window appears.

    • Click Yes to continue submitting the cancellation request.

    • Click No to remain on the Cancellation page.

    After you submit the cancellation request, the page displays a message to indicate one of the following statuses:

    • Generating Transaction Response: Indicates the cancellation request is being processed. After the process is completed, you are automatically redirected to the E-Document Transaction Response page.

    • Error: Indicates an error has occurred when submitting the cancellation request.

    If an error message appears, review the selections, and try submitting the cancellation request again. If XML generation fails, you can manually regenerate the document by clicking Generate after resolving the error.

  6. Click Send to send the cancellation request on the E-Document Transaction Response page. After the request is processed, the status displays Request Completed.

General Notices