Credit Note

A credit note or credit memo is issued by suppliers to correct errors, apply discounts, or account for returns related to a previously issued e-invoice, aiming to reduce the value of the original invoice. It is typically used in cases where the adjustment does not involve a refund to the buyer. For more information, see Customer Credits.

Generate, Certify and Send Credit Notes

You can generate, certify and send credit notes using the Malaysia Electronic Invoicing SuiteApp.

Note:

You must first setup a customer record to issue invoices to IRBM. For more information, see Setting Up a Customer Record.

To generate, certify and send e-documents for a credit note:

Create or edit a credit memo record.
On the E-Document subtab:
- If the Template and Sending Method Auto-selection box is checked on the customer record, then the template and sending method are automatically selected for a transaction.
- If the Template and Sending Method Auto-selection is not checked, then do the following:
  - From the E-Document Template list, select the Avalara Malaysia Outbound Transaction template.
  - From the E-Document Sending Method list, select the Malaysia e-Invoicing Sending Method.
In the Malaysia Electronic Invoicing subtab, select one of the following mandate type from the Malaysia Mandate Type list:
- - MY-B2G-EINVOICE
  - MY-B2B-EINVOICE
  - MY-B2C-EINVOICE
  Note:
  You can skip this step at transaction level, if you have already setup the Malaysia Mandate Type field when setting up the customer or vendor record.
Note:
You must apply a credit note on a certified Invoice and make sure all the required fields available on an invoice are populated on the credit note.
Click Save.

Note:
The system updates the transaction record, and the Generate E-Document button is displayed.
Click the Generate E-Document button.

Note:
On the E-Document subtab, the status of the e-document in the E-Document Status field, will change to Ready for Certification status. If the status is displayed as Generation Failed, then there is an error in generating the e-document, which you must fix before regenerating the e-document. For more information, see Viewing E-Document Status and Audit Trail
After generating e-documents, click the Certify E-Document button. The document is sent to IRBM for certification.

Note:
Certification of e-documents from IRBM takes time to process and the status of the e-document is set to Certification in Progress.
After receiving response from IRBM, the e-document status is set to Ready for Sending.
In the Malaysia e-Invoicing Fields subtab, the following fields are populated with appropriate values after the e-documents are certified from IRBM:
- Malaysia Unique Identifier Number – This field stores the UUID for the transaction after e-document certification on a transaction record.
- Malaysia Long ID – This field stores the long ID of the transaction after e-document certification from IRBM on a transaction record.
- Malaysia Digital Signature – This field stores the long ID of the transaction after e-document certification from IRBM on a transaction record.
Click the Send E-Document button to send the certified credit memos to customers.

A banner message is displayed on the transaction record indicating that sending of the e-document is in progress. The certified PDF is sent to the email in the customer record.

Then, the value of the E-Document Status field on the E-Document subtab is set to Sent status. For more information, see Outbound E-Document Statuses.

Note:
By default system generated template is used to send the email to e-document recipient list. You can customize the email template, for more information about customization see Selecting an E-Document Email Custom Template

General Notices