Setting Up Field Service Management User Access
Before you use Field Service Management (FSM), provide appropriate access to users who set up and manage FSM, perform field work, schedule work, manage inventory, and process customer or financial follow-up. Configure each user based on the records they need to access and the actions they need to perform. A user's job title does not determine their NetSuite role.
For more information about working with employee records in NetSuite, see Employee Information Management.