Setting Up FSM Mobile
As an administrator or operations manager, you can grant technicians and personnel access to the mobile application. When granted access, users can install the app from the link provided in the invitation email. The Field Service Management mobile app is a progressive web app (PWA). It can be installed from your mobile browser, not the Google Play Store or the App Store.
After you've installed it to your device's home screen, it behaves like a native app. To get updates, refresh the app when you're logged in.
Supported browsers:
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Android: Chrome, Microsoft Edge
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Apple: Safari, Chrome, Microsoft Edge
Before installing, review these requirements:
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Make sure your mobile device runs the latest Android, iOS, or iPadOS, and that your browser is up to date
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On Apple devices running iOS or iPadOS version 26 or later, you may use Safari, Chrome, or Edge.
For earlier iOS or iPadOS versions, use Safari.
As an FSM administrator, you manage the configuration and operational controls for FSM Mobile. You might:
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Control FSM Mobile behavior, like which tabs display, their order and labels, and what data mobile users see.
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Use mobile element types and properties to modify or extend mobile forms and tabs.
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Set idempotency fields for custom tabs that create records to help prevent duplicates. If you want, you can hide idempotency fields so they don't show up on the mobile form.
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Troubleshoot mobile load or save failures by inspecting network requests and payloads in browser developer tools.
Example use cases:
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Troubleshoot 'no jobs load' versus 'dropdowns are empty' using targeted network requests.
The mobile app loads, but no tasks appear, or fields are blank. You inspect the mobile network requests in your browser developer tools and check the event request (jobs), inventory request (dropdown options), and resource request (tab data) to pinpoint the failure.
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Fully test offline behavior.
You need to validate offline mode, but results don't look consistent in the NetSuite mobile emulator. You switch to testing in the full mobile app using the emailed login link. This is because the emulator doesn't fully support offline mode.
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Handle known upload constraints.
Technicians can't upload expense receipts from FSM Mobile. You check whether Enhanced File Security is enabled, since expense receipt uploads fail when it is.
If you're an administrator who needs to grant technicians access to the FSM Mobile app, see the following: