Notifications and Communications
FSM uses a scheduled process to handle pending notifications, then clears the pending notifications field. As an FSM administrator, you can monitor and troubleshoot automated email notifications and service reports. You can:
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Confirm that the scheduled script processes pending notifications and then clears the field.
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Investigate unexpected notification behavior when configuration is changed.
Example use case:
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Validate end-to-end notification processing when users report 'emails are stuck'.
Stakeholders report that notifications aren't sending. You check whether records have pending notifications queued. You then confirm the scheduled processing behavior: FSM sends the queued notifications and clears the pending notifications field.