2026 Releases of Field Service Management

Field Service Management Includes Default Translations for NetSuite Supported Languages

The SuiteApp includes translations for all languages that NetSuite supports. The Field Service Management (FSM) translation collection includes the default translated strings, so you won't need to manually import strings for the standard product. The collection is locked and overwrites existing strings. If you previously modified the collection in your NetSuite account, add the custom strings again by following the process in the help topic Multi-Language Support for FSM.

The collection includes only English (US) strings, and FSM uses them for all English languages. The collection doesn't include separate strings for other English variants.

Enhanced Permissions for Field Service Roles

The following Field Service Management roles get additional permissions to improve access control:

The Field Service Manager and Field Service Administrator roles now have the Field Service Mobile and Field Service Scheduler boxes checked in the role record, which grants access to mobile and scheduling features.

These updates help administrators improve role configuration and user access control.

Task List Search and Filter Enhancements in Mobile App

A new search filter is available at the top of the mobile task list, letting you quickly filter tasks. As you enter text, the task list updates in real time to show matching results. The filter supports clear, persistent filtering and shows a message when there are no matching tasks.

This enhancement streamlines finding tasks and improve the overall mobile user experience. The filter applies to all task and event data loaded on the mobile app.

Barcode Scanning from the Search Option in FSM Mobile

On FSM Mobile tabs with a search option in the page header, a barcode scanner icon appears next to the search option when your device camera is available. After you grant camera access, scanning a barcode replaces any existing search text and uses the same search and filter behavior to show matching records. For example, on the Assets Installed tab, you can scan an asset barcode to quickly find existing asset records.

Task List Fetching and Loading Indicators Updated in FSM Mobile

The FSM mobile app includes the following updates to task list fetching and loading indicators:

• The task list view shows a loading icon during the initial task search and displays a message in your selected language when no tasks exist. The task list view uses a loading icon that's different from the sync icon for easier distinction.

• The Add New Task button stays dimmed until all required data is available and remains disabled if the data fails to load.

Issue Fixes

• Improved Dropdown Performance for Large Lists in FSM Mobile

  FSM Mobile displays dropdown options faster by loading only the items you can see on screen, which reduces delays for lists with up to about 80,000 items. Dropdown search and filter behavior stays the same, including on the Inventory tab.

• Project Task Fields Show Previously Saved Field Values When Show Project in New UI Preference Is Set

  If the Show Project in New UI box is checked on the General Preferences page, you'll see the previously saved field values when editing an existing project task. Previously, all fields appeared blank when editing an existing project task.

• Faster Responses for Field Service Suitelet API Requests

  Field Service Suitelet API requests return responses faster. Previously, an unnecessary translation check added delays to unrelated requests.

• Activity Time Records Generate for Completed Tasks Even When Other Tasks Have Processing Errors

  With the Time Tracking feature enabled, the Time Scheduled script continues processing other tasks even when a task encounters an error. The script skips the failed task for 24 hours and then retries it. If the failed task is recovered earlier, it returns to the queue the next time the Time Scheduled script runs.

• FSM Mobile Task Status Based on Field Service Start and Field Service End Fields

  FSM Mobile determines task status based on the Field Service Start (custevent_nx_task_start) and Field Service End (custevent_nx_task_end) fields, as follows:

  • Not Started - Displays when both fields are blank.

  • In Progress - Displays when only the Field Service Start is set.

  • Completed - Displays when the Field Service End is set.

  The mobile app ignores the task status value in NetSuite. If you change the task status in the NetSuite user interface, you must clear these fields using a workflow, script, or manual process to ensure the status in FSM Mobile remains synchronized. To learn how to clear the Field Service Start and Field Service End fields manually, see Updating the FSM Mobile Task Status from the NetSuite User Interface (SuiteAnswers ID: 1045621).

• Independent Resizing for Preview and Editor Fields on the Field Service Configuration Page

  With the Configuration Preview feature enabled, you can resize the Preview and Editor fields independently on the Field Service Configuration page. Previously, when you edited a Field Service Configuration record, you couldn't read, scroll, or resize the Editor and Preview fields.

• Remote Search Returns Results for Select Fields in Table Rows

  Fields configured for remote search within table row forms now return matching options based on your search, even if the parent table is set up with a remote configuration. This update restores the expected behavior for fields such as the Item field on the Quote and Order tabs.

• Restored Hourly Scheduling for Field Service Scheduled Script

  The Field Service Scheduled Script runs hourly all day, not just between 4:00 p.m. and midnight local time. This change ensures uninterrupted operation of FSM processes that rely on hourly script scheduling.

• Complete Visibility for Address Search Suggestions in Asset Form

  The full dropdown menu for the address search field displays correctly when the field is in the leftmost column of an Asset form. Suggested addresses will no longer be cut off, ensuring all results are visible and accessible.

• Update Status Banner Only Displays When There Are Pending Updates

  The Update Status banner appears only when there are pending updates for the case or its child tasks. Previously, the banner showed even when the case didn't need any updates.

• Custom Form Labels Use Account's Default Language in FSM Mobile

  FSM Mobile displays custom form field labels for all configured fields based on the language selected in the employee record's Field Service Language field. If this field is blank, the app uses the account's default language. Previously, in accounts with a default language that isn't English, FSM Mobile displayed default field labels instead of custom form labels.

• Email Notifications Send When HTML Title Includes Multiple Lines

  The system delivers email notifications even if the HTML template title contains multiple lines. Previously, the system couldn't send email notifications when the title had multiple lines.

• Field Service Icon Appears in Browser Tab

  The FSM Schedule Board now displays the Field Service icon on the browser tab. This update fixes the incorrect file path error.

• Status on Agenda Task Cards Updates When You Return to the List Page

  After you start or complete a task in FSM Mobile, the status badge on the Agenda task card shows the current status as soon as you return to the list. Previously, the task card kept showing the old status until you changed the search filter.

Globalization Enhancements

Scripted strings, reports, and notifications in FSM are ready for translation support. Note that you don't see other languages in scripted strings, reports, or notifications yet, even if you select a different language. This update gets FSM ready for a future release that includes full translation files.

Contact your NetSuite Account Manager if you want to test translations. We provide a PDF guide to help you test FSM translations, along with access to test files.

Issue Fixes

• Improved Barcode Scanning Reliability

  The barcode scanner in FSM Mobile more consistently reads and captures barcode values, even in less ideal lighting or camera angles. The scanner automatically selects the optimal resolution for your device, improving overall scanning accuracy and performance across all supported barcode types.

• Fixed CSV Import for Employee Passwords

  Employee passwords for mobile-only users are set and updated through CSV import without error. The system correctly processes the Field Service Password field during import, resolving previous failures.

• Error-Free Password Entry in Employee Record

  You can now enter and save a password for mobile-only employees in the employee record without receiving an erroneous 'Please enter a password' alert. The save process works correctly on the first attempt.

• Accurate Search Results for Dynamic Option Fields

  Select fields configured with dynamic options return accurate search results. The current options list is always used during searches, resolving issues with missing or empty results.

• Correct Latitude and Longitude from Assets Without Addresses

  Task and Project Task records copy latitude and longitude values from the related Asset, even if the Asset's address field is empty. This ensures new tasks always have accurate geographic information.

• Consistent App Icon Background on Mobile Home Screens

  The app icon displays with a solid blue background on iOS and Android home screens. Unwanted background colors or badges no longer appear, ensuring a consistent and professional appearance.

• Full-Screen App Launch from iOS Home Screen

  Launching the app from the iOS home screen opens it in full-screen mode without the browser navigation bar. The app displays the correct name, Field Service, providing a more seamless and branded user experience.

• Resolved Looping When Attaching Large Numbers of Contacts to Projects

  The Contact scheduled script successfully attaches all customer contacts to a project and then clears the Update Contacts box, even when the customer has more than 1,000 contacts. This update prevents the script from looping and ensures all contacts are attached.