2025 Releases of Field Service Management

Issue Fixes

• Reliable Text Entry in Mobile Text Fields

  The cursor now stays at your typing position and won't jump to the end in mobile text fields. This update also fixes lag and occasional character deletion, providing a smoother and more reliable text entry experience.

• No More Duplicate Entries After App Refresh or Reopen

  When you add items like inventory or time entries in FSM mobile, the app shows each entry a single time. If you refresh the page or reopen the app, you won't see duplicate entries in lists like the inventory or time tabs.

Issue Fixes

• Multiple Sales Orders Now Created Correctly When Max Property Is Greater Than One

  When the Sales Order tab is configured with a max value greater than one, submitting the new Sales Order form multiple times now creates separate sales orders in NetSuite. Each submission creates a new record, so previous entries aren't overwritten and all sales orders are saved as expected.

• Geolocation Now Included in File Descriptions on Upload

  When you upload files from the File block, Image block, or Files tab in the mobile app, both the timestamp and geolocation coordinates are now saved in the file description in the File Cabinet. This means accurate location details get recorded with each uploaded file.

• Save Button Now Shown for Forms With All Default Values

  Forms with default values for all required fields now show the save button, so users can submit the form without changing any values. This update ensures pre-populated forms can be saved as expected.

Internationalization Enhancements

Field Service Management (FSM) now supports user locales across the schedule board, mobile, and NetSuite user interface. This enhancement localizes dates, times, and number formats in FSM following the user's browser locale setting.

The FSM translation collection (custcollection_fsm) is unlocked so you can test your own translation strings.

You can perform the following to test translation functionality in FSM:

• Add translation strings to the FSM translation collection (custcollection_fsm)

• Create your own translation collection for your custom records, fields, and forms

• Reference your custom translations in configuration

For more information about how translations work in NetSuite, see the following topics:

• Internationalization Overview

• Manage Translations

• Translation Collections Overview

A PDF file guide on FSM translations is available with NetSuite Customer Support.

Mobile Sync Improvements Help Prevent Duplicate Records

The syncing process in the FSM mobile app is improved, reducing the likelihood of duplicate record creation. The system now generates a unique idempotency key on the draft record of the mobile app before syncing. It uses this key to help ensure only one record gets created during repeated sync attempts. A 3-second debounce has also been added to the resync process when coming back online.

The idempotency feature works with standard mobile tabs. For custom tabs configured in the mobile, you'll need to create an idempotency field in the record and reference it in configuration. For more information, see Idempotency.

Text Enhance Now Available on Some FSM Records

The Text Enhance feature is now available on the following fields, letting you use AI-assisted text input:

For more information, see Text Enhance.

Updated Oracle NetSuite Logo in FSM Schedule Board and Mobile

The Oracle NetSuite logo appears on the schedule board and FSM mobile banner, so you'll see consistent branding across all Field Service Management interfaces.

Issue Fixes

• FSM Schedule Board No Longer Freezes on In Progress Tasks Without Assignees

  The FSM Schedule Board now loads correctly when unassigned tasks are In Progress. The system checks for an assignee before accessing related properties, so there are no runtime errors and the schedule board keeps working smoothly.

• Multi-Select Values Now Persist in Mobile App

  Selections you make in multi-select fields now stay when you leave and return to the page in the mobile app. This means selected options now stay visible and consistent until you change or save them.

• Correct Field Service Start Date Set on New Task Creation

  When you create a new task from an asset, the Field Service Start Date defaults to today after selecting a task type. Before, it sometimes showed yesterday's date if your time zone and the asset's didn't match. Now, it always defaults to today after you pick the task type or asset.

• Case Status Updates Now Trigger Reliably When Task Status Changes

  Case status updates are now processed consistently when a task is started on-site or completed off-site. The system doesn't reset the Field Service Update Status box too soon, making sure the Status Scheduled Script detects and processes case record updates correctly.

• Draft Forms Now Save and Resync Correctly After App Closure

  If you submit a form and close the FSM mobile app before it syncs and gets a response, it stays in draft, even if syncing is interrupted. When you restart the app, syncing resumes where it left off, so drafts are submitted correctly.

• Asset Address Field Now Supports Long Addresses Without Error

  Entering an address over 200 characters in the asset address field no longer causes a character limit error. The system now supports longer addresses and idempotency keys, so records are created successfully.

• FSM Schedule Board and Mobile Now Handle Invalid Latitude Values Without Error

  The FSM Schedule Board and mobile app now load properly even if tasks, assets, or employee records have invalid latitude values. The system spots and handles values outside the valid range to avoid errors, so the map and board display as expected.

• Long Filter Options in FSM Schedule Board Now Display Fully

  Filter options in the schedule board filter popup now display their full text, and long option names wrap, so every filter value is clear and easy to read.

• Date and DateTime Field Validation Now Enforces Min/Max Limits in Mobile

  Date and DateTime fields in FSM Mobile now check minimum and maximum values correctly. Users get clear error messages for dates outside the allowed range and can't save forms with invalid input.

• FSM Schedule Board Popups on Hover Now Display Without Map View Enabled

  Popup windows in the FSM Schedule Board now show up correctly on mouse hover, even if map view is turned off. Pop-ups still work if your preferences enable 'On mouse hover', no matter what the map setting is.

• Invalid URL Entry Now Displays Error Message Instead of Blank Screen

  If you enter an invalid URL in the URL Pattern block, you'll now see an error message below the input instead of a blank screen. The app stays responsive and clearly tells you about the incorrect URL format.

• More Secure Handling of Embedded HTML Content

  The system now sanitizes HTML content in configuration, such as those used in Task details, before rendering it in the mobile app. This means some tags won't render anymore. However, certain HTML tags and attributes are still supported, so customer-configured content like forms, SVG graphics, and rich layouts still display correctly in the mobile app.

  The following tables list all supported HTML tags and attributes:

  Category	Supported Tags
  Document structure	<address>, <article>, <aside>, <footer>, <header>, <h1>, <h2>, <h3>, <h4>, <h5>, <h6>, <hgroup>, <main>, <nav>, <section>, <head>, <body>, <title>, <center>
  Text content	<blockquote>, <dd>, <div>, <dl>, <dt>, <figcaption>, <figure>, <hr>, <li>, <ol>, <p>, <pre>, <ul>, <details>, <summary>
  Inline text formatting	<a>, <abbr>, <b>, <bdi>, <bdo>, <br>, <cite>, <code>, <data>, <dfn>, <em>, <i>, <kbd>, <mark>, <q>, <rb>, <rp>, <rt>, <rtc>, <ruby>, <s>, <samp>, <small>, <span>, <strong>, <sub>, <sup>, <time>, <u>, <var>, <wbr>
  Graphics and media	<img>, <svg>, <g>, <path>, <polygon>, <rect>, <use>, <font>
  Forms and controls	<form>, <input>, <button>, <label>, <select>, <option>
  Embedding	<iframe>
  Style and scripting	<style>, <script>

  Category	Supported Attributes
  General	id, class, title, name, hidden, style
  Links	href, target
  Images	src, srcset, alt, width, height, loading, border, align
  SVG and graphics	d, viewbox, points, x, y, transform, fill
  Forms and input	type, value, multiple, accept, for, nxcvaid, nxctaskid
  Appearance and layout	size, color, frameborder, scrolling, marginheight, marginwidth
  Interactivity	onclick, onchange, onmouseover, onmouseout, onerror
  Miscellaneous	content

New Bundle ID

Starting version 2025.07.x, the FSM SuiteApp has a new bundle ID.

Old bundle ID: 138180

New bundle ID: 570821

The SuiteApp is still a managed bundle.

New Configuration Preview Feature

The Field Service Configuration page now includes a preview field that displays the runtime configuration. This field shows a real-time view that merges your custom configuration with FSM's default configuration and applies all runtime logic. You can see how your custom settings interact with the defaults as they apply in the account. The preview lets you review and validate configurations before applying changes.

For more information, see Configuration Preview.

Subsidiary Field Removed from Field Service Configuration

Creating, viewing, and editing config files on the page still works as before. This change does not affect any subsidiary-related functionality.

Issue Fixes

• Child Asset Tabs Remain Expanded in FSM Mobile

  Child asset tabs in FSM Mobile now stay open after expansion. Previously, an issue caused tabs to collapse when a state change, such as a geolocation update, occurred.

• Task Service Report Images Now Display Correctly

  Task Service Reports sent after completing a Task from the mobile app now include images as expected. Previously, some reports showed broken images in the PDF attachment.

• Case Records Linked to Sales Orders Now Load Correctly

  Case records linked to Sales Orders with a payment method now open without errors. Previously, these Case records failed to load and displayed an invalid record transformation error.

• Status Updates Now Continue After Errors

  If an error occurs while updating the Field Service Update Status checkbox on a record, the system now continues processing the next records in the queue. Previously, an error on one record prevented all subsequent records from being processed.

• Asset Address Search Results Now Show Relevant Matches

  Asset address search results now prioritize locations near the user and display results in a logical order. Previously, the search returned broad and sometimes unrelated results, making it difficult to find the correct address.

• Service Report Generation Fixed

  Service reports now generate and send correctly after removal of outdated bundle ID references. When upgrading to version 2025.07.3, the system updates service report XML paths in the active config file. If you switch to an inactive config file, verify that XML paths do not reference the old bundle ID (138180) to maintain service report functionality. For more information, see Remove References to Old Bundle ID in FSM Config Affecting Service Reports (SuiteAnswers ID 1021147).