Getting Help

SuiteProjects Pro provides a variety of resources to give you help when you need it. From self-service tools like SuiteProjects Pro Help Center and SuiteAnswers to customer training and support services, you can always find answers to your questions.

The following resources are available:

• Product documentation – SuiteProjects Pro product documentation are available from SuiteProjects Pro Help Center, Oracle Help Center and SuiteAnswers. For more information, see SuiteProjects Pro Documentation Overview.

• New release resources – New release resources are available from SuiteProjects Pro Help Center, Oracle Help Center and SuiteAnswers. For more information, see Get Ready for Your SuiteProjects Pro Account Upgrade.

• Knowledge base – In addition to product documentation content, SuiteAnswers provides knowledge base articles, training videos, and best practices information. For more information, see SuiteAnswers.

• Self-service support resources – A range of self-service support resources are available:

  • SuiteProjects Pro service status page – The SuiteProjects Pro service status page is a communication tool used to inform you about the current status as well as past and future disruptions to the SuiteProjects Pro service. For more information, see Checking SuiteProjects Pro Service Status.

  • NetSuite Account Center – From the NetSuite Account Center, you can view support cases and issues, and contact Customer Support. For more information, see NetSuite Account Center.

  • SuiteProjects Pro User Forum – You can connect with other SuiteProjects Pro users and certified consultants to ask questions and trade tips. For more information, see SuiteProjects Pro User Group.

• SuiteProjects Pro Support – Depending on your inquiry and the level of your support services subscription, you can contact our team of support professionals online through SuiteAnswers or by phone. For more information, see SuiteProjects Pro Support.

• Additional resources

  • Advanced Customer Support & Professional Services – You can engage our Advanced Customer Support (ACS) services or Professional Services that fall outside the scope of your support services subscription. For more information, see NetSuite Advanced Customer Support and NetSuite Customer Success (External links to NetSuite commercial website).

  • Education Services – You can access learning and certification resources for SuiteProjects Pro from NetSuite Education Services. For more information, see NetSuite Education Services(External links to NetSuite commercial website).