Claim

If a task is assigned to a group or multiple users, then the task must be claimed first. Claim is the only action available in the Task Action list for group or multiuser assignments. After a task is claimed, all applicable actions are listed.

Escalate

If you are not able to complete a task, you can escalate it and add an optional comment in the Comments area. The task is reassigned to your manager (up one level in a hierarchy).

Pushback

Use this action to send a task down one level in the workflow to the previous assignee.

The pushback action overrides all other actions. For example, if a task is pushed back and then reassigned, after the reassignee approves it, the task goes to the user who performed the pushback. This is the expected behavior.

Note:

• If the task is aggregated, then the Pushback action is not available.

• Pushback is designed to work with single approvers and not with group votes. Pushback from a stage with group vote (or parallel) scenario to another stage is not allowed. Similarly, you cannot push back from a single assignee to a group vote (or parallel) scenario.

Reassign

If you are a manager, you can delegate a task to reportees.

Release

If a task is assigned to a group or multiple users, it can be released if the user who claimed the task cannot complete the task. Any of the other assignees can claim and complete the task.

Renew

If a task is about to expire, you can renew it and add an optional comment in the Comments area. The task expiration date is extended one week. A renewal appears in the task history. The renewal duration for a task can be controlled by an optional parameter. The default value is P7D (seven days).

Submit Information and Request Information

Use these actions if another user requests that you supply more information or to request more information from the task creator or any of the previous assignees. If reapproval is not required, then the task is assigned to the next approver or the next step in the business process.

Suspend and Resume

If a task is not relevant, you can suspend it. These options are available only to users who have been granted the BPMWorkflowSuspend role. Other users can access the task by selecting Previous in the task filter or by looking up tasks in the Suspended status. A suspension is indefinite. It does not expire until Resume is used to resume working on the task.

Withdraw

If you are the creator of a task and do not want to continue with it, for example, you want to cancel a vacation request, you can withdraw it and add an optional comment in the Comments area. The business process determines what happens next. You can use the Withdraw action on the home page by using the Creator task filter.

Start/Stop Task

When the user chooses to start or stop work on the task the time stamp is assigned to all the tasks selected. It is used to calculate the working durations of the task. The user can use Start/Stop Task multiple times on the same task, for example startTask -> stopTask -> startTask -> stopTask -> startTask -> completeTask

The total working duration is the sum of all of these time intervals.

Start/Stop Task operations are only available for tasks in Assigned or Request Information status. Start/Stop Task is not available for Aggregated Task.