Request product roles

You need specific product roles to access Oracle Clinical One Platform and Oracle Clinical One Digital Gateway. Depending on your organization setup for account management, if your organization set up self-service registration (including an authorization request page), you can navigate to the product web site and request these product roles yourself.

A Customer Delegated Administrator (CDA) at your organization typically assigns product roles to your Oracle Life Sciences Single Sign-on (SSO) account. However, if your organization allows self-service registration, you can generate a request for product access. A CDA with an Approver role must review and approve your request. Once approved, you can access the application associated with the approved role.

Note:

Product roles grant access to Oracle Clinical One Platform and Oracle Clinical One Digital Gateway as a whole and not to specific studies. A product administrator must assign study-specific roles to you from within Oracle Clinical One Platform for you to work in individual studies. Refer to Create study user accounts.

If you are a CDA and want to set up your organization for self-service registration, see Set up an authorization request page.

As an Oracle Clinical One Platform and Oracle Clinical One Digital Gateway user, navigate to the Oracle Clinical One Platform web site for your organization.
See Identify the Oracle Clinical One Platform web address for your organization if you do not know the web address.
Sign in with your Oracle Life Sciencess SSO account.
To get your credentials and activate your account see Notifications for Oracle Life Sciences SSO account activation.

The Request for Authorization page opens.
Type a justification, and click Submit.
This sends an access request message to the Approver at your organization for the Oracle Clinical One Platform user role: clinicalone-CNE.

Note:

Both Oracle Clinical One Platform and Oracle Clinical One Digital Gateway users need access to Oracle Clinical One Platform. However, Oracle Clinical One Digital Gateway users, in particular, also need to request additional access to the Oracle Clinical One Digital Gateway application.

If you need access to Oracle Clinical One Digital Gateway, navigate to the Oracle Clinical One Digital Gateway web site and repeat the steps described above. After you sign in and submit your request with a justification, an access request message is sent to the Approver at your organization for the Oracle Clinical One Digital Gateway role: inthub-CNE.

The CDA with the Approver role for your organization receives the request and can either approve it or reject it. Once your requests are approved, you can access the applications associated with your assigned roles. If you continue to see the access request page after sign in, your request might not be approved yet. You must wait for the approval or check with your CDAs to confirm that your request was not denied.