9.5.6 Refunds sub tab
When customer has opted for an extended warranty or have insured the collateral and the same has been re-sold within the warranty period, then there is a refund to be paid to the customer. However, note that only the details of the refund are recorded in the system and the process of refunds settlement to customer account and accounting are to be handled manually.
In the Refunds sub tab, click Add and update the following details:
Table 9-8 Refunds sub tab
| Field | Do this |
|---|---|
| Refund | Select the type of refund from the drop-down list. |
| Currency | Select the refund currency from the drop-down list. |
| Refund Amt | Specify the refund amount to be paid to customer. |
| Manual | Checked by default indicating that all refunds are settled manually. |
Save the refund details clicking Save and Stay or any of the Basic Actions mentioned in Navigation chapter.
Parent topic: Remarketing Request