User can refund the excess amount available in the loan account using the Refund Excess Amount screen.

1. On the Homepage, from Retail Lending Services mega menu, under Accounts, click Refund Excess Amount. User can also open the screen by specifying Refund Excess Amount in the search icon bar and selecting the screen.
   The Refund Excess Amount screen is displayed.

   Figure 3-65 Refund Excess Amount

   
   

   
   Description of "Figure 3-65 Refund Excess Amount"

   
   
2. Select the appropriate option from the Search by field.
3. Perform the required action, based on the option selected from the Search by field.
   If for the selected account number refund is not allowed, then following screen is displayed.

   Figure 3-66 Refund Not Allowed

   
   

   
   Description of "Figure 3-66 Refund Not Allowed"

   
   

   If for the selected account number, refund is allowed, then the following screen is displayed.

   Figure 3-67 Refund Allowed

   
   

   
   Description of "Figure 3-67 Refund Allowed"

   
   
4. In the Refund Details section, specify the fields.
   The details are displayed in the refund and settlement sections.

   Figure 3-68 Refund and Settlement Details

   
   

   
   Description of "Figure 3-68 Refund and Settlement Details"

   
   

   For more information on fields, refer to field description table below:

   Table 3-44 Refund Excess Amount – Field Description

   Field	Description
   Search by	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Refund details	This section displays the details of the refund amount.
   Value Date	Displays the system date as the value date.
   Excess Amount	Displays the excess amount available on the account.
   Refund Amount	Specify the amount to be refunded. Note: This amount cannot be more than the Excess Amount.
   Settlement details	This section displays the existing settlement details. If no settlement details are present for the account, then user can Add new settlement details using the Add New Settlement button. For more information, refer Pay Through Customer Account and Add Settlement through Customer Account
   Pay Through	Displays the pay option selected for the settlement. The possible options are: Customer Account Other Customer's Account
   Description	Displays the account number and name of the customer.
   Amount	Displays the settement amount.
   Amount FCY	Displays the amount if it is in forgein currency.
   Remarks	Specify remarks for the refund, if any.

5. Click Submit.
   The transaction is submitted for authorization.