User can forfeit the excess amount available in the loan account using the Forfeit Excess Amount screen.

1. On the Homepage, from Retail Lending Services mega menu, under Accounts, click Forfeit Excess Amount. User can also open the screen by specifying Forfeit Excess Amount in the search icon bar and selecting the screen.
   The Forfeit Excess Amount screen is displayed.

   Figure 3-63 Forfeit Excess Amount

   
   

   
   Description of "Figure 3-63 Forfeit Excess Amount"

   
   
2. Select the appropriate option from the Search by field.
3. Perform the required action, based on the option selected from the Search by field.

   Figure 3-64 Forfeit Details

   
   

   
   Description of "Figure 3-64 Forfeit Details"

   
   
4. In the Forfeit Excess Amount screen, specify the fields. For more information on fields, refer to field description table below:

   Table 3-43 Forfeit Excess Amount – Field Description

   Field	Description
   Search by	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Forfeit details	This section displays the forfeit details of the loan account.
   Value Date	Displays the current system date.
   Excess Available	Displays the current excess amount in the loan account.
   Forfeit	Specify the amount to be forfeited. An indication is given to the user, which the user cannot exceed.
   Remarks	Specify remarks for forfeiting the amount, if any.

5. Click Submit.
   A confirmation message is displayed initiating the forfeiting the excees amount. Click OK to continue.