Referral check for ECA Requests
You can mark ECA requests of the payment transactions as Referral required, so that referral processing can be done in the DDA system.
The Referral check can also be performed within OBPM by moving the transaction to ECA queue.
The Referral Preferences maintenance can be at three levels:
- Customer Service Model
- Customer
- Customer Account
- Customer Service Model Referral Preferences
- Customer Referral Preferences
- Customer Account Referral Preferences
- External System Referral Processing
If the Referral Type is maintained as 'External' for the ECA system, Referral preferences are applied while generating ECA request after Overdraft limit check. - Internal Referral Processing
If the Referral Type maintained for the ECA System is 'Internal' and if, referral is required as per Customer account/customer/CSM level maintenances then the transaction is moved to ECA queue even if the ECA status is marked for auto cancellation.
Parent topic: Payment Maintenance