1. Payments Core User Guide
  2. Payment Maintenance
  3. Referral check for ECA Requests
  4. Customer Service Model Referral Preferences
  5. Customer Service Model Referral Preferences Summary

Customer Service Model Referral Preferences Summary

  1. On Homepage, specify PMSQACSM in the text box, and click next arrow.
    Customer Service Model Referral Preferences Summary screen is displayed.

    Figure 2-30 Customer Service Model Referral Preferences Summary

    Description of Figure 2-30 follows
    Description of "Figure 2-30 Customer Service Model Referral Preferences Summary"
  2. Search using one or more of the following parameters:
    • Authorization Status
    • Record Status
  3. Once you specified the parameters, click the Search button.
    System displays the records that match the search criteria.
  4. Double-click a selected record to open the detailed screen.

Parent topic: Customer Service Model Referral Preferences