Response to an Inbound Inquiry

The Response-to-SCT-inquiry message is made by the Beneficiary Bank.

The concerned Beneficiary Bank addresses its response to the Originator Bank that initiated the SEPA Credit Transfer inquiry, informing the latter about:

The final investigation outcome (whether positive or negative) for a SEPA Credit Transfer inquiry; and
Optionally providing details about the corrective action undertaken

You can Respond to the Inbound Inquiries by Invoking PASINQRY. Query the Inbound Inquiry for which you want to Respond to. Select the Inquiry and Click on 'Generate Response'. On Click of Generate Response, System Re-directs user to the Response details Input Screen.

If the Inbound Inquiry is for a 'Claim Non-Receipt', User is expected to enter details in NonReceipt Claim Tab of the Response Screen.

If the Inbound Inquiry is for a 'Value Date Correction', User is expected to enter details in Value Date Claim Tab of the Response Screen.

The following values are allowed in the drop down list for the field Investigation status if Inquiry type is ‘Claim Non-Receipt’:

ACNR : Accepted Claim Non-Receipt
Rejected Claim Non-Receipt

The following values are allowed in the drop down list for the field Investigation status if Inquiry type is ‘Claim Value Date Correction’:

ACVA : Accepted Value Date Adjustment
RJVA or CVAA : Rejected Value Date Adjustment
MODI : Modified As Per Request

Enter the Necessary details and click on Save. On successful processing of the response, the resolution of investigation message camt.029.001.08 is generated and dispatched in an IQF (Input Inquiry File).

Note:

Only one response can be sent for an Inquiry message except for Claim on Value Date Adjustment for which status is ‘Accepted’. If the status is ‘Accepted’, one more response message can be sent with status code as MODI.

Parent topic: Inbound Inquiry Processing