3.3.2 Customer Information Data-segment Drop-downs not Fetching

This topic describes the systematic instructions to fetch the Customer Information Data-segment Drop-downs.

In the Customer Information data-segment, the Customer Information datasegment is not fetching, follow the below steps:

Note:

Refer to the Preliminary Check for UI topic to view if any Party API is failing.
  1. Check Oracle Banking Routing Hub Audit Request to see if any Oracle Banking Routing Hub calls to Party Module has failed.
    1. On Home screen, click Core Maintenance. Under Core Maintenance, click Routing.
    2. Under Routing, click Service Consumers.
      The Service Consumers screen displays.

      Figure 3-17 Service Consumers


      Description of Figure 3-17 follows
      Description of "Figure 3-17 Service Consumers"

    3. On the Service Consumers, Click RPM_ORIGINATION tile.
      The RPM_ORIGINATION screen displays.

      Figure 3-18 RPM_ORIGINATION


      Description of Figure 3-18 follows
      Description of "Figure 3-18 RPM_ORIGINATION"

    4. On the RPM_ORIGINATION screen, click the Consumer Services tab.
      The Consumer Services tab displays.

      Figure 3-19 Consumer Services


      Description of Figure 3-19 follows
      Description of "Figure 3-19 Consumer Services"

    5. On the Consumer Services, click OBPY_MAINTENANCE tile.

      Note:

      If any Oracle Banking Routing Hub configuration named OBPY_MAINTENANCE is not found, the Oracle Banking Routing Hub configurations are not fully imported. Import the Oracle Banking Routing Hub configuration available in the source folder.
      The OBPY_MAINTENANCE screen displays.

      Figure 3-20 OBPY_MAINTENANCE


      Description of Figure 3-20 follows
      Description of "Figure 3-20 OBPY_MAINTENANCE"

  2. From the Actions, click on Request Audit.
    The Request Audit screen displays.

    Figure 3-21 Request Audit


    Description of Figure 3-21 follows
    Description of "Figure 3-21 Request Audit"

  3. Check the latest getPartyMaintenance Oracle Banking Routing Hub call.
  4. Click on the Request ID and check the Provider Response to check for any errors.
    The Request Audit details screen is displayed.

    Figure 3-22 Request Audit details


    Description of Figure 3-22 follows
    Description of "Figure 3-22 Request Audit details"

Parent topic: Party Module Integration Troubleshooting