3.3.1 Existing Customer Details Fetch is failing

This topic provides the systematic instructions to fetch the existing customer details.

In the Customer Information data-segment, the existing customer details is not fetching, follow the below steps:

Note:

Refer to the Preliminary Check for UI topic to view if any Party API is failing.
  1. Check Oracle Banking Routing Hub Audit Request to see if any Oracle Banking Routing Hub calls to Party Module has failed.
    1. On Home screen, click Core Maintenance. Under Core Maintenance, click Routing.
    2. Under Routing, click Service Consumers.
      The Service Consumers screen displays.

      Figure 3-11 Service Consumers


      Description of Figure 3-11 follows
      Description of "Figure 3-11 Service Consumers"

    3. On the Service Consumers, Click RPM_ORIGINATION tile.
      The RPM_ORIGINATION screen displays.

      Figure 3-12 RPM_ORIGINATION


      Description of Figure 3-12 follows
      Description of "Figure 3-12 RPM_ORIGINATION"

    4. On the RPM_ORIGINATION screen, click the Consumer Services tab.
      The Consumer Services tab displays.

      Figure 3-13 Consumer Services


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      Description of "Figure 3-13 Consumer Services"

    5. On the Consumer Services screen, click OBPY_GET_EXISTING_PARTY tile.

      Note:

      If any Oracle Banking Routing Hub configuration named OBPY_GET_EXISTING_PARTY is not found, the Oracle Banking Routing Hub configurations are not fully imported. Import the Oracle Banking Routing Hub configuration available in the source folder.
      The OBPY_GET_EXISTING_PARTY screen displays.

      Figure 3-14 OBPY_GET_EXISTING_PARTY


      Description of Figure 3-14 follows
      Description of "Figure 3-14 OBPY_GET_EXISTING_PARTY"

  2. From the Actions, click on Request Audit.
    The Request Audit screen displays.

    Figure 3-15 Request Audit


    Description of Figure 3-15 follows
    Description of "Figure 3-15 Request Audit"

  3. Check the latest getPartyDetails Oracle Banking Routing Hub call.
  4. Click on the Request ID and check the Provider Response to check for any errors.
    The Request Audit details screen displays.

    Figure 3-16 Request Audit details


    Description of Figure 3-16 follows
    Description of "Figure 3-16 Request Audit details"

Parent topic: Party Module Integration Troubleshooting