26.2 Modify Claim - Claim Response

This topic provides the systematic instructions to view the details captured for a claim that is lodged against the issued guarantee in the application.

The user can view the details entered for a claim that is lodged against the issued guarantee.

To view a claim:

  1. On the to Modify Claim screen, click the desired Claim Number link to view the claim details.
    The Modify Claim - Claim Response - View Claim Details screen appears.

    Figure 26-4 Modify Claim - Claim Response - View Claim Details
    Description of modify-claim-claim-response.png follows
    Description of the illustration modify-claim-claim-response.png

    For more information refer to the field description table below:

    Table 26-3 Modify Claim - Claim Response - Field Description

    Field Name Description
    Guarantee Reference Number Displays the guarantee number of the guarantee against which the user has lodged a claim.
    Claim Number Displays the claim number of the lodged claim.
    Undertaking Amount Displays the undertaking amount along with the currency for which the guarantee is issued.
    Claim Amount Displays the claimed amount.
    View Claim Details This section displays the claim details.
    Date of Demand Displays the date on which the demand was raised by the beneficiary.
    Additional Amount Information Displays the details on additional amount.
    Claim Amount Displays the amount to be claimed against the guarantee.

    The user has to select the claim currency.

    Demand Type Displays the type of demand.
    The options are:
    • Pay or Extend
    • Pay Only
    Demand Statement Displays the demand statements.
    New Expiry Date Displays the new expiry date of the Guarantee.

    This field appears if you select Pay Only option in the Demand Type field.

    Claim Response

    Select the response of the lodged claim.

    The options are:

    • Extend
    • Settle Claim
    • Reject Claim
    • Legal Injunction
    Sender to Receiver Information Displays the additional information of Sender to Receiver Information.
    Reason for Refusal Specify the reason for refusal of lodged claim.

    This fields is displayed if Reject Claim option is selected from Claim Response list.

    Disposal Of Documents Specify the text for disposal of documents.

    This fields is displayed if Reject Claim option is selected from Claim Response list.

    Demand Type Displays the type of demand.

    The values are:

    • Pay or Extend
    • Pay Only
    Instruction Specify the special instructions details.
  2. Modify the details, if required.
  3. Perform any one of the following actions:
    • Click Next to save the entered details and proceed to the next level.
    • Click Cancel to cancel the transaction, The Dashboard appears.