Preface
Audience
This manual is for the Customer Service Representatives (CSRs) and staff in charge of setting up new products in your bank.
Parent topic: Preface
Conventions
The following text conventions are used in this document:
| Convention | Meaning |
|---|---|
|
boldface |
Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary. |
|
italic |
Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values. |
|
|
Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter. |
Parent topic: Preface
Symbols, Definitions and Abbreviations
The following are some of the Symbols you are likely to find in the manual:
Table -1 Symbols
| Icons and Buttons | Description |
|---|---|
 |
Edit Icon |
 |
Delete Icon |
 |
Exit Icon |
 |
Search Icon |
 |
Customer Information Icon |
 |
Add Tiles to Dashboard |
 |
Add New Event |
 |
Calender Icon |
 |
Filter |
 |
First |
 |
Last |
 |
Previous |
 |
Next |
 |
Expand |
 |
Collapse |
 |
View |
 |
Modify |
 |
Close |
 |
Bell |
 |
Attachments |
 |
Alert |
 |
Information |
Table -2 Common Icons and its Definitions
| Icon Names | Applicable Stages | Operation |
|---|---|---|
| Document | Initiation, Approval and Hand-off Retry | The maker of the transaction can click on ‘Document’ to upload documents that are relevant to the transaction. Once uploaded, the documents are available for viewing during authorization or by the maker. |
| Change Log | Approval | When the authorizer clicks on the Change Log button, the system displays the changes made to the transaction in a pop-up window. By default, the change log is set to display only modified values. The Change Log button has two options, they are, All and Updated. The All button displays both modified and non-modified fields and the Updated button displays only the modified fields. The old and new values are displayed so that the authorizer can compare or verify the values and decide on further action. Also, the new values appear is red for easy recognition. |
| Remarks | Initiation, Approval and Hand-off Retry | ‘Remarks’ can be used either by the maker or the authorizer of the transaction to optionally capture useful information about the transaction. |
| Host Error | Hand Off Retry | Hand off Retry’ comes into use whenever a transaction input from the mid-office system fails authorization due to Host System rejection. The authorizer of the transaction can view the reason for Host rejection and take appropriate action. |
| i icon | Initiation, Approval and Hand-off Retry | To view the Customer details such as the photograph, signature, customer ID, Account Branch, and balance, the ‘i’ icon is used. The ‘i’ icon becomes active once the maker of the transaction inputs the account number and tabs out of the field. The ‘i’ icon is useful to inquire customer information about both the debit and the credit account numbers. |
| Minimize | Initiation, Approval and Hand-off Retry | Users can minimize the transaction input screen. When the screen is minimized, it appears as to a separate tab within the same web page. |
| Maximize | Initiation, Approval and Hand off Retry | User can maximize the transaction input screen. |
| Close | Initiation, Approval and Hand off Retry | Users can close the transaction input screen. The system displays a warning message to the user that any unsaved data would be lost. User can either choose to ignore the message and close the screen or choose to ‘save and close’ the transaction. |
| Save and Close | Initiation | In case a transaction has to be closed midway due to
a lack of sufficient information, the maker of the transaction can
choose this option.
On 'Save & Close’, the input details are saved and the transaction screen is closed. Saved transaction details will be available in 'My task’. Users can select the transaction from ‘My Task’ and proceed with the transaction or delete it. |
| Submit | Initiation | After submitting the initiation stage, the system validates the transaction with the host and displays the errors or overrides if any. In case of an error, you can modify and resubmit or cancel the transaction. In case of an override, you can modify and resubmit or proceed with the transaction by accepting the overrides. |
| Cancel | Initiation, Approval and Hand off Retry | Cancel operation cancels the transaction input midway without saving any data. The user is alerted that the input data would be lost before confirming the cancellation. |
| Delete | Initiation | Delete operation deletes the transaction without saving any data. The user is alerted that the input data would be lost before confirming the deletion. |
| Approve | Approval | The system displays a section where approval remarks if any can be input. Click OK to submit. The transaction is sent to the Host system through OBRH. The Host system validates the transaction again and the transaction is created if all the validations are successful. If the transaction fails, the system displays an error message, and the transaction is moved to Hand-off retry stage. In this stage, the authorizer can retry or reject the transaction. On reject, the transaction is sent back to the maker to modify or delete it. |
| Reject | Approval and Hand off Retry | When an authorizer chooses to reject a transaction, the 'Reject' icon is used. The system displays a pop-up screen to capture the Rejection remarks if any. Click OK for the transaction to be routed back to the initiation stage. Subsequently, the maker can modify or delete the transaction details. |
| Retry | Hand off Retry | The possibility of retrying a transaction arises when transaction input from the mid-office system fails authorization due to Host System rejection. Such host-rejected transactions will be present in the Hand off Retry queue in the Task Wizard. The Retry option is available only to the authorizer. Upon ‘Retry’, the transaction is sent to the host once again through Oracle Banking Routing Hub. Optionally, the authorizer can also ‘Reject’ the transaction in which case it is routed back to the maker. |
| Audit | Initiation, Approval and Hand off Retry | Audit details provide the logs of users who have acted on the transaction, the transaction date, and the time for all stages that the transaction has passed through. |
| Reset | Hand off Retry | The reset button clears all the details displayed on the screen and allows input or selection of a different customer number. |
| Overrides | Initiation, Approval and Hand-off Retry |
If override messages had appeared during initiation stage and they were accepted by the maker during submission, the Overrides button appears in the Initiation screen if the transaction is subsequently rejected by the authorizer. On the Override Details section, click Decline to go back to the transaction screen to modify or cancel it, or click Accept to complete the initiation stage and move the transaction to the approval stage.The Overrides button is displayed in the Approval and Hand-off retry stage if there were any override messages generated during initiation and accepted by the maker. When the Overrides button is clicked, the system displays the overrides accepted by the maker. After verifying the transaction and override details, the authorizer can either approve or reject the transaction. Existing Approve Transaction section is modified to display the overrides if any overrides are raised during the initiation submits. |
Parent topic: Preface
List of Topics
This manual is organized as follows:
Table -3 List of Topics
| Topics | Description |
|---|---|
| Preface | This topic provides the general information about the manual. It also list the various topics covered in the User Manual. |
| Dashboard | The Dashboard provides an overview of the goings-on at the bank to its users, which helps the user in managing the transaction life cycle of different activities in an efficient manner. |
| Account View | Following topic is part of Account View: |
| Maintenance | The topics which are part of Maintenance are: |
| Statement | The topics which are part of Statement are: |
| Status Update | The topics which are part of Status update are: |
| Limits | The topics which are part of Limits are: |
| Amount Block | The topics which are part of Amount Block are: |
| Cheque Book | The topics which are part of Cheque Book are: |
| Debit Card | The topics which are part of Debit Card are: |
| Standing Instruction | The topics which are part of Standing Instructions are: |
| Inquiry | The topics which are part of Inquiry are: |
| Track Receivables | This topic describes about the Track Receivables |
| Others | The topics which are part of Others are: |
Parent topic: Preface
Screenshot Disclaimer
Personal information used in the interface or documents are dummy and does not exist in the real world. It is only for reference purposes.
Parent topic: Preface