1. Teller Cloud User Guide
  2. Journal Log
  3. Servicing Journal

4.3 Servicing Journal

Tellers and Supervisors can use this screen to view the status of the non-cash transactions performed by them on the posting date.

For information on the common operations and icons on this screen, refer to About Electronic and Servicing Journals.

To view the status of the non-cash transactions:

  1. On the Home screen, from Teller mega menu, under Journal Log, click Servicing Journal or specify Servicing Journal in the search icon bar and select the screen.
    The Servicing Journal screen is displayed.

    Figure 4-7 Servicing Journal (Tile View)


    Description of Figure 4-7 follows
    Description of "Figure 4-7 Servicing Journal (Tile View)"

  2. On the Servicing Journal screen, specify the details. For more information on fields, refer to the field description table below.

    Table 4-7 Electronic Journal - Field Description

    Field Description
    Teller ID Click Search icon and select the Teller ID from the list of values.
    Branch Posting Date Specify the branch posting date for which the inquiry is to be made.

    Note:

    By default, the current posting date is displayed.
    Transaction Status Select the transaction status from the drop-down values.
  3. Click
    Ellipsis

    icon to filter the results on the tile/grid view based on the search criteria.
    The Filters overlays screen is displayed.

    Figure 4-8 Filters (Servicing Journal)


    Description of Figure 4-8 follows
    Description of "Figure 4-8 Filters (Servicing Journal)"

  4. On the Filters overlays screen, specify the details to fetch the records. For more information on fields, refer to the field description table below.

    Table 4-8 Filters - Field Description

    Field Description

    Teller ID
    Specify the Teller ID.

    Note:

    You can also click the search icon and select the Teller ID from the list of values.

    Function Code
    Specify the function code for which the inquiry is to be made.

    Note:

    You can also click the search icon and select the Teller ID from the list of values.

    Branch Posting Date
    Specify the branch posting date for which the inquiry is to be made.

    Note:

    By default, the current posting date is displayed.

    Account Number
    Specify the account number.

    Note:

    You can also click the search icon and select the Teller ID from the list of maintained account numbers.

    Teller Sequence Prefix

    Click the search icon and select from the list of values.

    Transaction Status
    Select the transaction status from the drop-down values.

    Note:

    By default, Sent Back status is selected.

    Transaction Reference

    Specify the transaction reference number.

    From Sequence Number

    Specify the start number of the sequence range.

    To Sequence Number

    Specify the end number of the sequence range.

    From Transaction Time

    Specify the transaction start time.

    To Transaction Time

    Specify the transaction end time.

    From Amount Range

    Specify the “from” amount of the amount range.

    To Amount Range

    Specify the “to” amount of the amount range.

    Transaction Currency

    Click the search icon and select the transaction currency from the list of values.
  5. Click Apply.
    The Servicing Journal screen displays.

    Figure 4-9 Servicing Journal (List View) - Completed Transaction Status


    Description of Figure 4-9 follows
    Description of "Figure 4-9 Servicing Journal (List View) - Completed Transaction Status"

    Figure 4-10 Servicing Journal (List View) - Sent Back Transaction Status


    Description of Figure 4-10 follows
    Description of "Figure 4-10 Servicing Journal (List View) - Sent Back Transaction Status"

    For more information on fields, refer to the field description table below.
    You can perform any of the following actions in this screen:
    • Click
      Transaction Info

      icon to view the transaction information. This screen provides the details of the transactions handed off to the external system.

      The Transaction Info pop-up screen is displayed.

      Figure 4-11 Transaction Info


      Description of Figure 4-11 follows
      Description of "Figure 4-11 Transaction Info"

    • Click View Transaction icon to view the transaction details. The following details are displayed based on the transaction status in the filters:
      • Transaction Reference
      • Transaction Status
      • Time Stamp
      • Teller ID
      • Teller Remarks
      • Approval Time Stamp
      • Supervisor ID
      • Supervisor Remarks
      • Override Info Override Info

        Click Override Info icon to view the details for approval flow request.

    • Click
      Submit Transaction

      icon to submit the transaction.
    • Click
      Discard Transaction

      icon to discard the transaction.
    • Click
      View Advice

      icon to view advice.
    • Click
      Reverse Transaction

      icon to reverse the transaction.

    Figure 4-12 Servicing Journal (Grid View)


    Description of Figure 4-12 follows
    Description of "Figure 4-12 Servicing Journal (Grid View)"

Parent topic: Journal Log