- Teller Cloud User Guide
- Customer Transactions
- Cash Withdrawal
5.2 Cash Withdrawal
The Cash Withdrawal screen is used to withdraw funds from the CASA account of the customer.
The withdrawal is subject to the availability of a sufficient balance or available credit limit. When the transaction is performed, it updates the available balance in the CASA account immediately.
To withdraw cash:
- On the Home screen, from Teller mega menu, under Customer Transaction, click Cash Withdrawal or specify Cash Withdrawal in the search icon bar and select the screen.The Cash Withdrawal screen is displayed.
- On the Cash Withdrawal screen, specify the fields. For more information on fields, refer to the field description
table.
Table 5-3 Cash Withdrawal - Field Description
Field Description Account Number
Specify a valid customer account number. Note:
When you press the Tab key, the corresponding account information will be displayed in the Customer Information widget.The system displays an override or error message on the tab out of Account Number based on the account dormancy parameters.
Transaction Amount
Displays the local currency of the branch. You can also select another currency from the drop-down values. Specify the transaction amount that needs to be debited from the customer account.
Exchange Rate
Displays the exchange rate used to convert the transaction currency into account currency, and it can be modified.Note:
If the transaction currency is the same as the account currency, the system displays the exchange rate as 1. This field is displayed only ifMulti-Currency Configuration
at Function Code Indicator level is set as Y.Negotiated Exchange Rate
Specify the negotiated exchange rate that should be used for foreign currency transactions between the treasury and the branch. You need to specify the negotiated exchange rate only when the currencies involved in the transaction are different.Note:
This field is applicable only if the transaction involves cross currency and only if cross currency enabled andNegotiated_Rate_Enabled Configuration
at Function Code Indicator level is set as Y.Negotiated Reference Number
Specify the unique reference number that should be used for negotiation of cost rate, in foreign currency transaction. If you have specified the negotiated cost rate, then you need to specify the negotiated reference number also.
Account Amount
Displays the transaction amount converted in terms of account amount based on the exchange rate.Note:
This field is displayed only ifMulti-Currency Configuration
at Function Code Indicator level is set as Y.Total Charge Amount
Displays the total charge amount, which is computed by the system in the local currency of the branch.Note:
This field is displayed only ifTotal Charges Configuration
at Function Code Indicator level is set as Y.Narrative
Displays the default narrative as Cash Withdrawal, and it can be modified.
- Specify the charge details. For information on the fields in the Charge Details segment, refer to Charge Details.
- Specify the denomination details. For information on the fields in the Denomination Details segment, refer to Add Denomination Details.
- Click Submit.A teller sequence number is generated, and the Transaction Completed Successfully information message is displayed.
Note:
The transaction is moved to authorization in case of any approval warning raised when the transaction saves. On transaction completion, the cash is withdrawn successfully from the customer account. For more information on transaction submission and validations, refer to Step 5 in Cash Deposit.
Parent topic: Customer Transactions