Follow these steps to open the Service Management screen.

1. Select the Services menu from the SMS main screen.

2. Select Prepaid Charging > Service Management.

   Result: You see the Service Management screen.

This table lists the configuration sequence required to correctly set up the service management part of CCS.

Note: Same numbers indicate configuration independence within the sequence.

When you add a new domain or edit an existing domain, the system displays a list of issues in the Configuration Issues area of the Domain screen, for any domains that are incorrectly configured. The system automatically updates this list as you resolve the issues by updating the domain configuration. You must resolve all the domain configuration issues before saving the domain.

The following table lists the possible configuration issues, and their resolutions:

This table describes the domain fields in the BE area of the Domain screen.

This table describes the fields in the Third-Party area of the Domain screen. For details on a particular field, see the technical documentation for the application that provides connectivity with the required network element.

When you add a new domain, the system displays a list of issues in the Configuration Issues area of the Domain screen, warning you about any configuration that is incorrect. The system automatically updates this list as you configure the domain. For more information about configuration issues, see About Domain Configuration Issues.

Follow these steps to add a new domain.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Click New on the Domain tab.

   Result: The New Domain screen displays.

   For information about the fields and check boxes in the New Domain screen, see Domain fields.

3. In the Name field, enter a unique name for the domain.

4. From the Type list, select one of the following domain types:

   • UBE

   • A third-party type BE

   • A domain type with a DIAMETER prefix

   • BCD (for BRM)

   The domain type you select determines which fields are enabled. Fields that are disabled, appear grayed out.

   Note: The domain type for the Voucher and Wallet Server is UBE.

6. Complete the fields as required. For details about the data to enter for the type of domain you want to create, see:

   • Specifying a UBE Domain

   • Third-Party domain fields

   • Specifying a Diameter Domain

   • Specifying a BRM Domain

7. Click Save.

   Result: The new domain is saved, and listed on the Domain tab.

Related topic

Domain

Follow these steps to add a realm to a diameter domain.

1. From either the New Domain or Edit Domain screen, click New.

   Result: The New Domain Realm screen appears.

2. Type a unique name for the realm in the Name field.

3. Type the identity of the realm in the Identity field.

   Example: realm1.telcoexample.com

4. (Optional) Enter a value in the Stable Weight field. Defaults to 1.

5. Click Save.

   Result: The new realm is saved and then listed in the Nodes / Realms area of the New or Edit Domain screen.

Related topic

Domain

When you edit a domain, the system displays a list of issues in the Configuration Issues area of the Domain screen, warning you about any configuration that is incorrect. The system automatically updates this list as you edit the domain configuration. For more information about configuration issues, see About Domain Configuration Issues.

Follow these steps to edit a domain.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the domain to edit from the table in the Domain tab.

3. Click Edit.

   Result: The Edit Domain screen appears.

4. Change the following fields as required:

   • Domain name in the Name field

   • Maximum number of accounts in the Maximum Accounts field

   • Wallet Management Charging and Wallet Management Tracking check boxes (Tracking is not available when Domain Type is BCD)

   • Voucher Management check box.

   See Domain fields for a description of these fields and check boxes.

5. If this is a non-UBE domain, you may also change the following fields as required. If the domain is:

   • BCD:

     • Update Username and Password check box

     • Username

     • Password

   • third-party:

     • Minimum Queue Messages

     • Maximum Queue Messages

     • Connection Retry

     • Allow Adaptation check box

     • Message Timeout

     • Enable Guidance check box and Guidance Cache Size

   • DIAMETER:

     • Minimum Queue Messages

     • Maximum Queue Messages

     • Connection Retry

   For details, see the relevant BCD, third-party billing or Diameter technical documentation.

   Note: UBE is the domain type for a Voucher and Wallet Server.

6. Depending on the type of domain:

   • For UBE and third-party domains, you can edit the domain nodes as required. See Adding nodes to domains, Editing domain nodes or Deleting domain nodes or realms procedures.

   • For DIAMETER domains, you can edit the domain realms as required. See Adding realms to domains, Editing domain realms, or Deleting domain nodes or realms.

7. Click Save.

   Result: The domain changes are saved and reflected in the Domain tab table.

Related topic

Domain

Follow these steps to edit a domain node.

1. From the table in the Nodes / Realms area in either the New Domain or Edit Domain screen, select the node you want to update and click Edit.

   Result: The Edit Domain Node screen appears.

2. Update the following fields as required:

   • Node address in the Address field

   • Client port address in the Client Port field

   • Internal port address in the Internal Port field

3. If this is a third-party domain, update the following fields as required. See the relevant third-party billing technical documentation for more information:

   • Minimum Weight

   • Maximum Weight

   • Stable Weight

   • Unstable Weight

   Note: These fields appear grayed out for UBE domain nodes.

4. Click Save.

   Result: The node is saved.

Related topic

Domain

Follow these steps to edit a domain realm.

1. From the table in the Nodes / Realms area of either the New Domain or Edit Domain screen, select the realm you want to update and click Edit.

   Result: The Edit Domain Realm screen appears.

2. Update the following fields as required:

   • Identity

   • Stable Weight

3. Click Save.

   Result: The realm is saved.

Related topic

Domain

Follow these steps to delete a domain.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the domain to delete from the table in the Domain tab.

3. Click Delete.

   Result: The Delete Confirmation screen appears.

4. Click OK.

   Result: The domain is deleted from the Domain tab table.

Related topic

Domain

Follow these steps to delete a node or a realm from a domain.

1. From the table in the Nodes / Realms area of either the New Domain, or Edit Domain screen, select the node or realm that you want to delete, and click Delete.

   Result: The delete confirmation screen appears.

2. Click Apply.

   Result: The node or realm is marked for deletion. It is then deleted from the database when you click Save in the Edit or New Domain screen.

   Note: To be able to save the domain in the Domain screen, the domain must have at least one node or realm configured.

Related topic

Domain

Follow these steps to add a new currency code.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. On the Currency Code tab, click New.

   Result: You see the New Currency Code screen.

3. Enter the three-letter currency code in the Code field.

4. Enter a description of the currency code in the Description field.

5. Click Save.

Related topic

Currency Code

Follow these steps to edit an existing currency code.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the currency code to edit from the table on the Currency Code tab.

3. Click Edit.

   Result: You see the Edit Currency Code screen.

4. If required, change the three-letter currency code in the Code field.

5. If required, change the description of the currency code in the Description field.

6. Click Save.

Related topic

Currency Code

Follow these steps to delete an existing currency code.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the currency code to delete from the table on the Currency Code tab.

3. Click Delete.

   Result: The Delete Confirmation prompt appears.

4. Click OK to delete the record from the database.

   Result: The record is deleted and the Currency prompt is displayed.

5. Click OK.

Related topic

Currency Code

When adding a new currency to CCS, a number of inter-related components must be completed before the new currency can be used.

These components are configurable from the New Currency and Edit Currency screens, and are as follows:

• Configure Announcements

• Configuring Recharge Options 1-5

• Configuring Recharge Options 6-9

The following currency components are required for recharging credit cards.

• Configuring Recharge Options 1-5

• Configuring Recharge Options 6-9

The actual recharge options are defined in the Product Type tab, Creditcard Recharge Rules.

Each caller has a maximum of nine recharge options per currency available. The announcement entry and set are selected for each option. The option announcements work as follows:

Follow these steps to add the confirmation prompt announcement for a new currency.

1. Select the Configure Announcements option in the New Currency screen.

   Result: You see the Configure Announcements option, displaying the Confirmation Prompt configuration.

2. Select from the Confirmation Prompt section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller when prompting for caller confirmation of a recharge

3. Click Save.

Follow these steps to add the announcements for recharge options 1-5 for a new currency.

1. Select the Recharge options 1-5 option in the New Currency screen.

   Result: You see the Recharge options 1-5, displaying announcements for currency Recharge one to five, plus more than five.

2. Select from the One option section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have one recharge option

3. Select from the Two options section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have two recharge options.

4. Select from the Three options section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have three recharge options.

5. Select from the Four options section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have four recharge options.

6. Select from the Five options section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have five recharge options.

7. Select from the Five options and on section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have more than five recharge options.

8. Click Save.

Follow these steps to add the announcements for recharge options 6-9 for a new currency.

1. Select the Recharge options 6-9 option from the New Currency screen.

   Result: You see the Recharge options 6-9, displaying announcements for currency recharge six to nine.

2. Select from the Recharge option six section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have six recharge options.

   This will include the announcements set from Five options and on.

3. Select from the Recharge options 6-7 section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have seven recharge options.

   This will include the announcements set from Five options and on.

4. Select from the Recharge options 6-8 section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have eight recharge options.

   This will include the announcements set from Five options and on.

5. Select from the Recharge options 6-9 section:

   • The Announcement Set from the Set drop down box

   • The Announcement Entry from the Entry drop down box that is to be played to a caller if they have nine recharge options.

   This will include the announcements set from Five options and on.

6. Click Save.

Follow these steps to edit the details of an existing Currency record.

To configure a Currency as a Default Currency for the system, configure the Currency here, and then set it as the default in the Global Configuration screen.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the record o edit from the Currency tab table.

3. Click Edit.

   Result: The Edit Currency screen displays, showing the Currency options.

4. Edit the currency details as described in Currency details.

   Warning: You cannot change the Base once set.

5. Click Save.

Related topic

Currency

Follow these steps to delete an existing currency configuration record.

To remove a currency as a default currency for the system, see the Global Configuration screen.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the record to delete from the Currency tab table.

3. Click Delete.

   Result: You see the Delete Confirmation prompt.

4. Click OK to delete the record from the database.

   Result: The record is deleted and the Currency prompt displays.

5. Click OK.

Related topic

Currency

Language maps determine what language the system currency is announced in.

Follow these steps to add a new, or edit an existing language map.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the Global Configuration tab, click Edit.

   Result: You see the Edit Global Configuration screen.

3. Select the Language Menu Option Mapping option.

   Result: The screen displays the Language menu option mapping section.

4. To add a new mapping:

   • Click Insert

   To edit an existing mapping:

   • Select the Language item to change from the table

   • Click Edit

   Result: You see the Edit/Insert screen.

5. Select the Language from the drop down list.

6. For a new mapping, enter the key mapping number in the Key Mapping field.

   Warning: This cannot be changed once saved.

7. Click Save to update the table.

8. Click Save to the details to the database.

Related topic

Global Configuration

Follow these steps to delete a language map.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the Global Configuration tab, click Edit.

   Result: You see the Edit Global Configuration screen.

3. Select the Language Menu Option Mapping option.

   Result: The screen displays the Language menu option mapping section.

4. Select the Language item to delete from the table.

5. Click Delete.

6. Click Save to the details to the database.

Related topic

Global Configuration

The EDR auditing feature keeps track of changes to subscriber data. When EDR auditing is enabled, a user who is updating a subscriber record is forced to enter a reason in a special Change Reason dialog box each time they change the financial status of a subscriber; for example, when:

• Updating a subscriber's wallets

• Updating a subscriber's credit cards

The reason for the change, and the user who made the change are reported in the Change Reason, and Operator Name fields in the VWS EDR. You can view this information by displaying the VWS EDR in the EDR Viewer.

To enable EDR auditing, select the EDR Auditing Required check box in the Edit Global Configuration dialog.

Note: The EDR Auditing Required profile field in the CCS global profile block is set to true when you enable EDR auditing. For more information about the CCS global profile block, see CCS Technical Guide.

Follow these steps to set the global maximum number of credit cards per subscriber and subscribers per credit card.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the Global Configuration tab, click Edit.

   The Edit Global Configuration screen displays.

3. Select the Credit Cards option.The screen displays the Credit Cards option, limits section.

4. In the fields, select the maximum:

   • Credit cards per subscriber

   • Subscribers per credit card

5. Click Save to save the details to the database.

Note: You can also set credit card maximums per service provider on the Resource Limits tab in the Service Management window. The maximums you set for a service provider override the global credit card maximums.

Related topic

Global Configuration

The EDR Viewer Display Masking option allows you to globally configure the masking rules that should be applied to EDR fields for which masking is specified. See EDR Elements tab for more information about specifying which EDR fields require masking.

Follow these steps to edit the options for EDR Viewer Display Masking.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the Global Configuration tab, click Edit.

   Result: You see the Edit Global Configuration screen.

3. On the Edit Global Configuration screen, select EDR Viewer Display Masking.

   Result: You see the EDR Viewer Display Masking configuration options.

4. Select the masking options you want to use, or select No Masking if you do not want to apply masking to EDR fields.

5. If you selected the Last Characters masking option, then enter the number of characters at the end of the EDR field to mask in the Last Characters field.

6. If you selected the Regular Expression masking option then perform the following steps:

   1. Enter the regular expression to use to match the characters to be masked in the Pattern field.

   2. Enter the characters to use as replacements in the Replacement field.

7. Click Save to save the masking rule.

Follow these steps to add a new Exchange Rate record.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the Exchange Rates tab, click New.

   Result: The New Exchange Rate screen appears with the default System Currency displayed in the System Currency field.

3. Select the Currency to convert the System Currency to from the Currency drop down box. The list will display all available Currencies that are set up on the Currency tab.

4. Type the value which the System Currency will be multiplied by to establish the Currency value in the Indirect Rate of Exchange field.

   The indirect rate of exchange is the value of 1 unit of System Currency in the selected Currency.

   Example: If the Indirect Rate of Exchange is set to 4, 1 unit of the System Currency will result in 4 of the configured Currency units. Consequently if an Account Balance is 100 Zloty, and the Exchange Rate to Euros is set at 0.22, the Account Balance will be converted to 22 Euros.

5. Click Save.

Related topic

Exchange Rates

Follow these steps to edit an existing Exchange Rate.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the Exchange Rates tab, select the Exchange Rate to edit.

3. Click Edit.

   Result: The Edit Exchange Rate screen appears.

4. Enter the value which the System Currency will be multiplied by to establish the Currency value in the Indirect Rate of Exchange field.

   The indirect rate of exchange is the value of 1 unit of System Currency in the selected Currency.

   Example: If the Indirect Rate of Exchange is set to 4, 1 unit of the System Currency will result in 4 of the configured Currency units. Consequently if an Account Balance is 100 Zloty, and the Exchange Rate to Euros is set at 0.22, the Account Balance will be converted to 22 Euros.

5. Click Save.

Related topic

Exchange Rates

Follow these steps to delete an existing Exchange Rate record.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the Exchange Rates tab, select the Exchange Rate to delete.

3. Click Delete.

   Result: The Delete Confirmation prompt appears.

4. Click OK to delete the record from the database.

   Result: The record is deleted and you see the Exchange Rate successfully deleted message.

5. Click OK.

Related topic

Exchange Rates

The Resource Limits tab contains display-only fields, showing the limits and the current usage of the resource. The following table shows where you set the value in each limit field.

This table lists all the resource limits configuration options and their functionality.

Note: The service provider is also known as the customer in ACS.

For information on setting each resource limit, see Editing resource limits.

Follow these steps to edit an existing resource limit.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Click Edit on the Resource Limits tab.

   The Edit Resource Limits screen displays.

3. Select the required options and edit the details of the record. See:

   • Limits

   • Business Prefix

   • Sets

   • Call Barring

   • Number Translations

   • Bypass Numbers

   • Bypass Number Discount

   • Profile Group Limitations

   • Promotions

   • Editing EDR Viewer Display Masking

   • Setting Subscriber Credit Card Limits

4. Click Save.

Related topic

Resource Limits

Follow these steps to add limits to Resource Limits for a service provider.

1. Select the customer from the Service Provider drop down box.

2. From the Resource Limits tab of the Resources screen, click Edit.

   The configurable limits display in the Edit Resource Limits screen. For more information, see Resource Limits tab fields.

3. In the relevant fields, set the maximum number of the following resources that the service provider may use:

   • Product types

   • Voucher types

   • Rate tables

   Tip: It is not possible to set the resources allowed to a value lower than the number of resources already used, as displayed on the Resource Limits tab. To reduce the numbers that the service provider may use in the case where the maximum number has been reached, you must first reduce the number that the service provider uses.

4. In the Grace Period (seconds) field, type the period of time (in seconds) to elapse before a call begins to be charged. If a call ends before the grace period has been reached, the call is free.

   If a call continues beyond the grace period, the whole call incurs a charge, including the grace period. The grace period applies on a per customer basis.

5. Set the maximum number of times that an invalid PIN may be entered into the system in the Maximum Bad PIN Count field. If a customer exceeds this number of attempts in a 24 hour period, their account is frozen.

6. Click Save.

Related topic

Resource Limits

Follow these steps to configure the Global Business Prefix number for the service provider.

1. Select Business Prefix in the left hand menu in the Edit Resource Limits screen.

   The Business Prefix option fields display.

2. (Optional) Specify the global business prefix by entering the digits and special characters for the prefix in the Global Business Prefix field. You can include any of the following allowed values in the prefix: 0-9, #, and *.

   The subscriber must enter this prefix at the beginning of a dialed telephone number to enable the call to be charged to their business wallet instead of their personal wallet.

   You must include the Business Prefix Branch feature node in the control plan to enable the global business prefix feature. For more information about control plans, see the CPE User's Guide. For more information about the Business Prefix Branch feature node, see Feature Nodes Reference Guide.

3. (Optional) Specify the prefix that will be prepended to a subsriber's card ID by entering the two digit prefix in the Account Number Prefix field. Specify a value between 10 and 99 that is unique to this service provider, or leave blank if you do not want to use account number prefixes.

4. Click Save.

Related topic

Resource Limits

Follow these steps to configure private reusable data set limits for service providers.

1. Select the Sets option from the left hand menu in the Edit Resource Limits screen.

   The Sets option displays, and shows a list of all the public data sets.

2. In the Allocation Public Geography Sets section, select the check box for each geography set that you want to make available to the service provider.

   You create geography sets on the Geography tab of the ACS Configuration screen.

3. In the Allocate Public Announcement Sets section, select the check box for each announcement set that you want to make available to the service provider.

   You create announcement on the Announcements tab of the ACS Configuration screen.

4. In the Allocate Public Holiday Sets section select the check box for each holiday set that you want to make available to the service provider.

   You create holiday sets on the Holidays tab of the ACS Configuration screen.

5. Click Save.

   For more information about the ACS Configuration screen, see ACS User's Guide.

Related topic

Resource Limits

This manages allowed/ barred lists for service providers.

Allowed/barred lists can also be set at these levels:

• System-wide

• Product type (see the New or the Edit Product Type screen Call Barring option)

• Subscriber account (see the New or the Edit Subscriber screen, Call Barring option)

Follow these steps to configure call barring for customers.

1. Select the Call Barring option from the left hand menu in the Edit Resource Limits screen.

   The Call Barring option displays, showing the Allowed/Barred List configuration for the service provider.

2. Select whether the listed numbers will be allowed or barred from the List Type drop down list in the Service Allowed/Barred List section.

   Note: All numbers in the list are allowed, or all numbers are barred, according to the list type. It is not possible to have some allowed and some barred numbers in the list.

3. Select the Ignore check box if you want the service to ignore the allowed/barred list.

4. Edit the number list in the Service Provider Allowed/Barred List section. To:

   • Add numbers to the list:

     • In the New Number field, enter the number

     • Click Add.

   • Delete numbers from the list:

     • Select the number in the Number List field

     • Click Delete.

5. If required, repeat step 4 until the number list is complete.

6. Click Save.

Related topic

Resource Limits

This manages number translation lists for service providers.

You can also set number translations at these levels:

• Global

• Product type

• Subscriber account

Follow these steps to configure the number translation list limits for the service provider.

1. Select the Number Translations option from the left hand menu in the Edit Resource Limits screen.

   The Number Translations option displays, listing the configured short codes.

2. Edit the number list in the Short Codes section.

   To add a number to the list:

   1. In the In field, enter the service short code to translate.

   2. In the Out field, enter the termination number that the short service code translates to.

   3. Click Add.

   To delete a number from the list:

   1. Select the number in the Number List table.

   2. Click Delete.

3. Repeat step 2 until all the codes are included.

4. Click Save.

Related topic

Resource Limits

Follow these steps to configure the bypass numbers at a service provider level.

Tip: Bypass Numbers can also be configured at the following levels:

• Global

• Product type

1. Select the Bypass Numbers option from the left hand menu in the Edit Resource Limits screen.

   The Bypass Numbers option displays, showing the bypass numbers configuration for the service provider.

2. Select the List Type from drop down box in the Service Provider Bypass Numbers section.

   Note: The list type determines whether the listed bypass numbers are all barred, or all allowed.

3. Select the Ignore check box if the service is to ignore the number list.

4. Edit the number list in the Service Provider Bypass Numbers section.

   To add a number to the list:

   1. Enter a bypass number in the New Number field

   2. Click Add.

   To delete a number from the list:

   1. Select the number from the Number List

   2. Click Delete.

5. Repeat step 4 until the number list is complete.

6. Click Save.

Related topic

Resource Limits

Follow these steps to configure the limits for bypass number discounts.

Tip: To enable bypass number discounts limits, you must include the Set Discount feature node in the control plan. For more information about the Set Discount feature node, see Feature Nodes Reference Guide.

1. Select the Bypass Number Discount option from the left hand menu in the Edit Resource Limits screen.

   The Bypass Number Discount option displays, showing the bypass number discount configuration for the service provider.

2. Select the currency code in which the Max. Charge field will be displayed from the Display Currency list.

3. Type the percentage discount to apply during the first discount period in the Period One % field.

4. Type the percentage discount to apply during the second discount period in the Period Two % field.

5. Type the maximum total charge to charge the subscriber for any one call in the Max. Charge field.

6. Click Save.

Related topic

Resource Limits

Follow these steps to configure the service provider-level limits for LNSTRING and LOPREFIX profile field types.

Tip: You can override the limits set here by setting the profile field type limits for the product type.

1. Open the Profile Group Limitations group in the Edit Resource Limits screen, and select the profile field that you want to set limits for.

   The Profile Group Limitations option displays the configuration for the selected field.

2. Select the Ignore Limitations check box if required:

   • When selected, the limits are ignored and the system default resource limits are used.

   • When not selected, the limits set here are used.

3. In the Max Number of Entries field, if present, type the maximum number of prefixes that may be included in the Number List. Defaults to 100 if no value is specified.

   Note: This field is only available for LOPREFIX type fields.

4. In the Min Number Length field type the minimum numeric value for the Profile Group Field. Defaults to zero if no value is specified.

5. In the Max Number Length field type the maximum numeric value for the profile group field. Defaults to 255 if no value is specified.

6. Select the Limitation Prefix Tree Type from the drop down list. If you select:

   • Allowed – The profile group field value must match an entry in the Number List.

   • Barred – The profile group field value must not match an entry in the Number List.

7. Edit the Number List.

   To add a number to the list:

   1. Enter a required number in the New Number field.

   2. Click Add.

   To delete a number from the list:

   1. Select the number from the Number List, select the number.

   2. Click Delete.

8. Repeat step 7 until the number list is complete.

9. Click Save.

Related topic

Resource Limits

Follow these steps to view the global limited liability status of the promotions defined for the currently selected service provider.

1. Select the Promotions option from the left hand menu in the Edit Resource Limits screen.

   The Promotions option displays, listing the promotions for the current service provider.

2. Click Save.

Related topic

Resource Limits

The EDR Viewer Display Masking option allows you to set rules on a service provider basis pertaining to masking EDR fields in the EDR Viewer. See EDR Elements tab for information about specifying which EDR fields require masking.

Follow these steps to edit the options for EDR Viewer Display Masking

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the Resource Limits tab, click Edit.

   Result: The Edit Resource Limits screen displays.

3. Select EDR Viewer Display Masking.

   Result: The EDR Viewer Display Masking screen configuration options display in the Edit Resource Limits screen.

4. Select the masking option you want, or select Global Masking to apply the global masking rules set on the Global Configuration tab.

5. Click Save to save the masking limits.

To set the maximum number of credit cards per subscriber and the maximum subscribers per credit card for the service provider:

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the Resource Limits tab, click Edit.

   The Edit Resource Limits screen displays.

3. Select the Credit Cards option.

4. Set the required maximums for the selected service provider in the following fields:

   • Maximum Credit Cards Per Subscriber

   • Maximum Subscribers Per Credit Card

   Note: The maximums you set for a service provider override the global credit card maximums. See Setting global credit card maximums.

5. Click Save to save the details to the database.

Related topic

Resource Limits

Customers must have resource limits. You can only change the values, not delete them.

Related topic

Resource Limits

Follow these steps to edit the service allowed/barred numbers list.

1. From the Barred List tab, click Edit.

   Result: You see the Edit Service Allowed/Barred Numbers List screen.

2. In the Service Allowed/Barred List section, select the List Type from the drop down list. This determines whether the listed numbers will be allowed or barred.

   Note: All numbers in the list are allowed, or all numbers are barred, according to the list type. It is not possible to have some allowed and some barred numbers in the list.

3. If you want the service to ignore the allowed/barred list, select the Ignore check box.

4. To edit the Number List:

   • Add a number:

     • Enter the number to add in the New Number field

     • Click Add

   • Delete a number:

     • Select the number to remove from the list

     • Click Delete

5. If required, repeat step 4 until all the numbers are listed.

6. Click Save.

Related topic

Barred List

This table describes the function of each field.

Follow these steps to add a new Capability definition.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. On the Capability tab, click New.

   Result: You see the New Capability screen.

3. Configure this record by entering data in the fields on this screen.

   For more information about the fields on this screen, see Capability fields.

4. Click Save.

   Warning: You must restart the SLEE in order for the changes to take effect. For more information about restarting the SLEE, see SLEE Technical Guide.

Related topic

Capability

Follow these steps to edit a Capability definition.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. On table on the Capability tab select the record to edit and click Edit.

   Result: You see the Edit Capability screen.

3. Edit the fields to reflect the required changes.

   For more information about the fields on this screen, see Capability fields.

4. Click Save.

   Warning: The SLEE will need to be restarted in order for the changes to take effect.

Related topic

Capability

Follow these steps to delete an existing Capability definition.

Warning: Caution should be used when deleting existing capabilities as the system may become unstable if a capability is deleted that is used by a configured service, such as CCS_BPL.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the record to delete from the table on the Capability tab.

3. Click Delete.

   Result: The Delete Confirmation displays.

4. Click OK.

   Results:

   • The record is deleted from the database.

   • The Capability confirmation prompt displays.

5. Click OK.

   Warning: The SLEE will need to be restarted in order for the changes to take effect.

Related topic

Capability

Follow these steps to edit the numbers on the Number Translation List.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. From the Number Translation List tab, click Edit.

   Result: You see the Edit Service Short Codes/Number Translation List screen.

3. In the Service Short Codes section, edit the Number List as required. To:

   • Add a number pair:

     • In the In field, enter the service short code you want to map to a termination number

     • In the Out field, enter the termination number you want to translate the short service code to

     • Click Add

   • Delete a number pair:

     • In the Number List table, select the number

     • Click Delete.

4. If required, repeat step 3 to add/delete more numbers in the Number List.

5. Click Save.

Related topic

Number Translation List

This topic describes the MFile distribution process.

1. Through the New or Edit MFile Generation screen, the administrator updates the details contained in the MFile and clicks Save.

   Result: The data and an update request are transferred to the VWS nodes.

2. When the update request arrives on the VWS, ccsMFileCompiler:

3. Creates a new MFile from the updated data in the E2BE database

4. Sends a request to the beServer to reload the MFile

5. Then ccsMFileLoader:

6. Reloads the new MFile

7. Updates the E2BE database to indicate that the new MFile has been reloaded

This table describes the function of each field.

Follow these steps to add a new MFile for a selected service provider.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. From the MFile Generation tab, click New.

   Result: You see the New MFile Configuration screen.

3. Configure this record by entering data in the fields on this screen.

   For more information about the fields on this screen, see MFile Fields.

4. Click Save.

   Result: ccsMFileCompiler on the VWS nodes within the chosen domain builds up a new MFile and notifes the VWS processes.

Related topic

MFile Generation

Follow these steps to edit an existing MFile generation record.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the table on the MFile Generation tab, select the MFile generation record to edit.

3. Click Edit.

   Result: You see the Edit MFile Configuration screen.

4. In the Description field, update the description of the MFile.

   For more information about the fields in this screen, see MFile Fields.

5. Click Save.

Related topic

MFile Generation

Follow these steps to delete an existing MFile generation record.

Note: There must be a current MFile when the Voucher and Wallet Servers are restarted.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the table on the MFile Generation tab, select the MFile to delete.

3. Click Delete.

   Result: You see the Delete Confirmation prompt.

4. Click OK.

   Result: You see the MFiles confirmed delete prompt.

5. Click OK.

Related topic

MFile Generation

This table describes the function of each field.

This table describes the results of voucher redemptions in different balance type mapping scenarios.

This table describes the results of actions by a screen user who wants to associate a chargeable balance type with a domain.

Follow these steps to add a new balance type mapping.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. On the Balance Type Mapping tab, click New.

   Result: You see the New Balance Type Mapping Configuration screen.

3. Configure this record by entering data in the fields on this screen.

   For more information about these fields, see Balance type mapping fields.

4. Click Save.

Related topic

Balance Type Mapping

Follow these steps to edit an existing balance type mapping.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the record to edit from the table on the Balance Type Mapping tab.

3. Click Edit.

   Result: You see the Edit Balance Type Mapping Configuration screen.

4. Edit the fields to reflect the required changes.

   For more information about this screen, see Balance type mapping fields.

5. Click Save.

Related topic

Balance Type Mapping

Follow these steps to delete an existing balance type mapping.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the record to delete from the table on the Balance Type Mapping tab.

3. Click Delete.

   Result: The Delete Confirmation displays.

4. Click OK.

Related topic

Balance Type Mapping

This table describes the function of each field.

Note: The S, R1, R2, and R3 fields apply to CB10 HRN and SDK-developed PAMs only and will only be visible in the screens if the CB-10 Voucher Security features have been activated. For more information about how these fields are related to each other, and how they are used in CB-10 authentication rules, see CB-10 field relationship diagram.

The following table shows the valid number length values for PAMs:

Authentication rules are used by the voucher batch creation and voucher redemption processes. The authentication rule associated with a voucher batch determines which encryption algorithm to use when generating the voucher numbers in the batch. Following encryption algorithms are supported:

• CB10 HRN SHA256

• CB10 HRN SHA512

• CB10 HRN AES256

Note: You cannot edit or delete an authentication rule that is used to create a voucher batch. Voucher batches created in previous versions of the product can continue to use the old rules they were created with. Old authentication rules are not available for new voucher batches.

The CB10 HRN creation provided by the CB10 HRN authentication module generates voucher numbers using the:

• CB-10 HRN private keys (K1, K2 and K3) for the service provider

• S, R1, R2 and R3 security parameters defined for the authentication rule

The CB-10 HRN creation algorithm does not support voucher PINs and therefore the PIN length is always set to 0.

A unique set of CB-10 HRN private keys (K1, K2 and K3) is required for each service provider. These keys are generated in one of the following ways:

• Generated automatically when a new service provider is created

• Generated or regenerated for service providers who existed before the CB-10 HRN authentication was activated using the Generate button for one of the CB10 HRN SHA or AES PAM modules

Note: If a voucher batch is already created for a service provider using the CB-10 creation algorithm then you cannot:

• Regenerate the K1, K2, and K3 private keys for the selected service provider

• Edit the associated authentication rule

CB-10 HRN private keys are created when:

• a new service provider is created

• a Generate button is clicked for a CB10 or SDK PAM Authentication module and the service provider does not have any CB-10 vouchers created yet

Clicking a Generate button also generates hash/encryption keys for the specific PAM Authentication module that are used for hashing/encrypting the CB10 or SDK-created HRN. Generate buttons are disabled if the service provider already has a voucher batch created using the specific PAM Authentication module.

For example, after a voucher batch is created for a service provider using an authentication rule specifying a PAM of CB10 HRN SHA256, you cannot change or update the hash key for CB10 HRN SHA256.

PAMs that use SHA hashing can specify the number of hash iterations to apply, the default is 1 iteration.

Decryption to retrieve the HRN is not supported for SHA-based PAMs as the SHA operation is not reversible.

Similar to CB-10 HRN SHA hashing, AES encryption keys are created when the Generate button for the CB10 HRN AES256 PAM or a SDK-developed PAM using AES Encryption is clicked.

Once a service provider has a voucher batch created with Authentication Rules using the PAM, the Generate button for the PAM is no longer enabled.

PAMs that use AES encryption do not use iterations and in this case the Iterations field for the Authentication Rule is set to 1.

Because AES-256 is a symmetric encryption algorithm, its encrypted value can be decrypted. If the capability of decrypting voucher private secrets is required those vouchers must be created using an Authentication rule that specifies either a PAM of CB10 HRN AES256 or an SDK-developed PAM that supports decryption.

Follow these steps to generate or regenerate CB-10 HRNGEN private keys, SHA hash keys and AES keys for a service provider.

1. Select the customer from the Service Provider drop down box.

2. On the Security tab, click Generate for one of the following:

   • CB10 HRN SHA256 Key Generation

   • CB10 HRN SHA512 Key Generation

   • CB10 HRN AES256 Key Generation

   • SDK Display Name Key Generation

3. Note:Display Name is the chosen name for a PAM plugin developed with the SDK. The buttons are visible on the tab if the CB-10 Voucher Security features are activated. Generate buttons are disabled if a voucher is already created for the service provider using the associated voucher authentication PAM module.

   Result: You see the appropriate Key Generation completed message box appear.

4. Click OK.

When redeeming vouchers the different encryption algorithms are matched against the voucher HRN (hidden resource number) based on the length of the HRN. If the length of the HRN cannot be uniquely matched to an encryption algorithm, then an attempted match is made against each authentication rule in turn. The priority given to each authentication rule is determined by the order in which they appear in the table in the tab.

Follow these steps to change the order of priority for an authentication rule.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the table on the Voucher Security tab, select the authentication rule to move.

3. Click:

   • Up - to move the rule up one row and raise its priority

   • Down - to move the rule down one row and lower its priority

4. Click Save.

Follow these steps to add a new authentication rule.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. On the Security tab, select the Voucher Security tab, then click New.

   Result: You see the New Authentication Rule screen.

3. Configure this record by entering data in the fields on this screen.

   For more information about the fields on this screen, see Security fields.

   Notes:

   • To use the selected PAM, you must first complete key generation. See Generating CB-10 HRN keys and SHA/AES hash/encryption keys.

   • Different fields will be enabled depending on which authentication module you select and in the case of an SDK-developed authentication module how that module has been configured.

4. Click Save.

Related topic

About Voucher Security

Follow these steps to edit an authentication rule.

Note: You will not be able to edit a rule for which there is an associated voucher batch.

1. Select the Service Provider from the drop down box.

2. Select the rule to edit from the table on the Voucher Security tab.

3. Click Edit.

   Result: You see the Edit Authentication Rule screen.

4. Edit the fields to reflect the changes you need to make.

   For more information about the fields on this screen, see Security fields.

   Note: Different fields will be enabled depending on which authentication module you select.

5. Click Save.

Related topic

About Voucher Security

Follow these steps to delete an existing authentication rule.

Note: You will not be able to delete a rule for which there is an associated voucher batch.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the table on the Voucher Security tab, select the authentication rule to delete.

3. Click Delete.

   Result: You see the Delete Confirmation prompt.

4. Click OK.

Related topic

About Voucher Security

You configure masking rules for credit card security to prevent full credit card numbers from being displayed. A global masking rule is configured at installation. You can modify the global masking rule, if required, but you cannot delete it.

You can also define masking rules for service providers. A service provider masking rule is used instead of the global masking rule. You define masking rules on the Security tab in the Service Management window.

Follow these steps to add a masking rule.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. On the Security tab, select the Credit Card Security tab, then click New.

   Result: You see the New Masking Rule screen.

3. Configure this record by entering data in the fields on this screen.

   For more information about the fields on this screen, see Credit card security fields.

4. Click Save.

Related topic

About Credit Card Security

Follow these steps to edit a masking rule.

1. Select the Service Provider from the drop down box.

2. Select the rule to edit from the table on the Credit Card Security tab.

3. Click Edit.

   Result: You see the Edit Masking Rule screen.

4. Edit the fields to reflect the changes you need to make.

   For more information about the fields on this screen, see Credit card security fields.

5. Click Save.

Related topic

About Credit Card Security

Follow these steps to delete an existing masking rule.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. In the table on the Credit Card Security tab, select the rule to delete.

3. Click Delete.

   Result: You see the Delete Confirmation prompt.

4. Click OK.

Related topic

About Credit Card Security

This table describes the function of each field.

Follow these steps to add a new splash screen configuration.

1. Select the Service Provider from the drop down box.

2. On the Splash Screen Configuration tab, click New.

   Result: You see the New Splash Screen Configuration screen.

3. Configure this record by entering data in the fields on this screen.

   For more information about the fields on this screen, see Splash Screen configuration fields.

4. You can load the message from an external file. For more information, see Importing a message from file.

5. You can preview the message. For more information, see Previewing the message.

6. Click Save.

Related topic

Splash Screen Configuration

Follow these steps to import the source html markup and text from an external file.

Note: The Message Text (HTML Editor) does not:

• Support any non-standard HTML 3.2 constructs

• Handle any complex HTML generated by Microsoft Word.

1. On the Splash Screen Configuration screen, click Load.

   Result: You will see the Open screen.

2. Browse to the file which holds the html to import and select it.

3. Click Open.

   Result: The html from the file will be displayed in the Message Text (HTML Editor) screen.

Follow these steps to view an example of how the message will look to users who are logging into the CCP.

1. To see what the splash screen will look like, click Preview.

   Result: The Splash Screen Configuration Preview window opens displaying the splash screen. Close the screen when you have finished checking the message.

2. When you have finished viewing the preview, close the window by clicking the x in the top right corner of the screen.

Follow these steps to edit an existing splash screen configuration record.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. On table on the Splash Screen Configuration tab select the record to edit and click Edit.

   Result: You see the Edit Splash Screen Configuration screen.

3. Edit the fields to reflect the changes you need to make.

   For more information about the fields in this screen, see Splash Screen configuration fields.

4. You can load the new message from an external file. For more information, see Importing a message from file.

5. You can preview the message. For more information, see Previewing the message.

6. Click Save.

Related topic

Splash Screen Configuration

Follow these steps to delete an existing splash screen configuration.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the record to delete from the table on the Splash Screen Configuration tab.

3. Click Delete.

   Result: The Delete Confirmation displays.

4. Click OK.

   Results: The record is deleted from the database.

Related topic

Splash Screen Configuration

This table describes the function of each field.

Note: The S, R1, R2, and R3 fields apply to CB10 HRN and SDK-developed PAMs only and will only be visible in the screens if the CB-10 Voucher Security features have been activated. For more information about how these fields are related to each other, and how they are used in CB-10 authentication rules, see CB-10 field relationship diagram.

This table describes the function of each field.

Follow these steps to add a new channel.

1. Select the Service Provider from the drop down box.

2. On the Channel tab, click New.

   Result: You see the New Channel screen.

3. Configure this record by entering data in the fields on this screen.

   For more information about the fields on this screen, see Channel fields.

4. Click Save.

Related topic

Channel

Follow these steps to edit an existing channel.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the record to edit from the table on the Channel tab.

3. Click Edit.

   Result: You see the Edit Channel screen.

4. Edit the fields to reflect the changes you need to make.

   For more information about the fields on this screen, see Channel fields.

5. Click Save.

Related topic

Channel

Follow these steps to delete an existing channel.

1. Select the service provider from the Service Provider list in the Service Management screen.

2. Select the record to delete from the table on the Channel tab.

3. Click Delete.

   Result: The Delete Confirmation displays.

4. Click OK.

   Results: The record is deleted from the database.

Related topic

Channel