Submitting an Open Service Request (Problems-only)

There are times when you may need assistance from Oracle Support to resolve a problem. This procedure is not relevant for incidents or events.

To submit a service request (SR), perform the following steps:

  1. Navigate to Incident Manager.

    From the Enterprise menu on the Enterprise Manager home page, select Monitoring, then select Incident Manager.

  2. Use one of the views to find the problem or search for it or use one of your custom views. Select the appropriate problem from table.
  3. Click on the Support Workbench: Package Diagnostic link.
  4. Complete the workflow for opening an SR. Upon completing the workflow, a draft SR will have been created.
  5. Sign in to My Oracle Support if you are not already signed in.
  6. On the My Oracle Support page, click the Service Requests tab.
  7. Click Create SR button.