There are times when it is convenient to hide an incident or problem from the list in the All Open Incidents page or the All Open Problems page. For example, you need to defer work on the incident until a future date (for example, until maintenance window). In order to avoid having it appear in the UI, you want to temporarily hide or suppress the incident until a future date. In order to find a suppressed incident, you must explicitly search for the incident using either the Show all or the Only show suppressed search option. In order to unhide a suppressed incident or problem, it must be manually unsuppressed.

To suppress an incident or problem:

1. Navigate to Incident Manager.

   From the Enterprise menu on the Enterprise Manager home page, select Monitoring, then select Incident Manager.

2. Select either the All Open Incidents view or the All Open Problems view.

   Choose the appropriate incident or problem. Click the General tab.

3. In the resulting details region, click More, then select Suppress.

4. On the resulting Suppress pop-up, choose the appropriate suppression type.

   Add a comment if desired.

5. Click OK.

To unsuppress an incident or problem: