Searching My Oracle Support Knowledge

To access My Oracle Support Knowledge base entries from within Incident Manager, perform the following steps:

  1. Navigate to Incident Manager.

    From the Enterprise menu on the Enterprise Manager home page, select Monitoring, then select Incident Manager.

  2. Select one of the standard views. Choose the appropriate incident or problem in the View table.
  3. In the resulting details region, click My Oracle Support Knowledge.

    If your My Oracle Support (MOS) login credentials have been saved as MOS Preferred Credentials, you do not need to log in manually. If not, you will need to sign in to My Oracle Support. To save your MOS login information as Preferred Credentials.

    Setting MOS Preferred Credentials: From the Setup menu, select Security and then Preferred Credentials. From the My Oracle Support Preferred Credentials region, click Set MOS Credentials.

  4. On the My Oracle Support page, click the Knowledge tab to browse the knowledge base.

    From this page, in addition to accessing formal Oracle documentation, you can also change the search string in to look for additional knowledge base entries.