Incident Manager

Incident Manager provides, in one location, the ability to search, view, manage, and resolve incidents and problems impacting your environment. Use Incident Manager to perform the following tasks:

  • Filter incidents, problems, and events by using custom views

  • Search for specific incidents by properties such as target name, summary, status, or target lifecycle status

  • Respond and work on an incident

  • Manage incident lifecycle including assigning, acknowledging, tracking its status, prioritization, and escalation

  • Access (in context) My Oracle Support knowledge base articles and other Oracle documentation to help resolve the incident.

  • Access direct in-context diagnostic/action links to relevant Enterprise Manager functionality allowing you to quickly diagnose or resolve the incident.

For example, you have an open incident. You can use Incident Manager to track its ownership, its resolution status, set the priority and, if necessary, add annotations to the incident to share information with others when working in a collaborative environment. In addition, you have direct access to pertinent information from MOS and links to other areas of Enterprise Manager that will help you resolve issues quickly. By drilling down on an open incident, you can access this information and modify it accordingly.

Incident Manager Overview - YouTube Video

Displaying Target Information in the Context of an Incident

You can directly view information about a target for which an incident or event has been raised. The type of information shown varies depending on the target type.

To display in-context target information:

  1. From the Enterprise menu, select Monitoring and then Incident Manager.

  2. From the Incident Manager UI, choose an incident. Information pertaining to the incident displays.

  3. From the Incident Details area of the General tab, click on the information icon "i" next to the target. Target information as it pertains to the incident displays.

Being able to display target information in this way provides you with more operational context about the targets on which the events and incidents are raised. This in turn helps you manage the lifecycle of the incident more efficiently.