Troubleshooting SuitePeople Time Clock

Check that the device has an Internet connection.

Ensure that the device is online and there is no label that indicates that the device is offline.

Update the device name and wait for the change to flow through.

1. Go to Workforce Management.

2. Go to Setup > Time Clock.

3. Click the device name.

4. On the device settings window, edit the entry in the Name field.

5. Click Save.

Check the app version.

• Check that the device is running the latest version of the app by checking the version number at the bottom of the app pages. Compare this version with the latest version on the corresponding app stores. For more information, see Minimum Requirements for SuitePeople Time Clock.

• If the app is outdated, update it. For more information, see Updating SuitePeople Time Clock.

Restart the app.

Check if the required locations are set to be available on the device.

1. Open the device settings window. See instructions in Step 3.

2. On the Locations section, check that the required locations have been added on the Chosen Items panel. Edit the entry in the Name field.

   From the Available Choices panel on the left, select the locations you want to add.

   If you want to select all locations, click Choose All.

   To move the chosen locations to the Chosen Items panel on the right, click the blue right arrow symbol at the middle of the panels.

   If you want to clear your chosen items, click Clear All.

3. Click Save.

Check if the employee can work at the location and has a PIN set.

1. Go to Workforce Management.

2. Go to Setup > Employees > List.

3. Click the employee name.

4. On the employee profile, from the left-hand panel, click Location.

5. Verify that the employee is assigned to work at the specified location. To add a location, on the Can work at section, click Edit. From the Available Choices panel on the left, move the required location to the Chosen Items panel. Click Save.

6. From the left-hand panel, click Details. On the AdiClock PIN section, check that a PIN code is assigned. To assign a PIN code, see Setting up Employee PIN Codes.

Check if SuitePeople Time Clock is offline.

Check if the employee's PIN code was recently updated. If so, connect the device online to update any PIN codes that were recently changed.

Repeat the steps in the earlier procedure. See To help employees unable to clock in after device activation:.

Check that the device is connected to the Internet.

When the device is connected to the Internet, it will upload any timesheets that have not appeared in the weekly view.

Verify if the employee is clocked in.

1. On SuitePeople Time Clock, click the IN tab on the top left corner.

2. Check if the employee is on the list of currently clocked in shifts. Note how long the employee has been clocked in.

Verify if the employee clocked out from their previous shift.

Verify if the employee accidentally clocked in with another employee's PIN code.

Verify if the employee can clock out. If they cannot clock out, verify if a manager can clock out the employee for them.

Fully close the app.

1. On your Android device, swipe up from the bottom and let go. This automatically closes the app.

2. Open SuitePeople Time Clock. If the white screen is still present, clear the app data.

Clear the app data.

1. On your device's home screen, press and hold the app.

2. Select App info.

3. Select Storage.

4. Select Clear data.

If SuitePeople Time Clock displays an incorrect time but your system time is correct, check your device's time and date settings.

On iOS devices, ensure the Set automatically feature is on.

Alternatively, ensure the correct time zone is set on the device. If you have set a different time zone in SuitePeople Time Clock but your device's time is different, there will be a discrepancy.

This will also affect the final timesheet.