1. SCM (Supply Chain Management)
  2. Item Record Management
  3. Item Costing
  4. Item Return Costing

Item Return Costing

When a customer returns an item, NetSuite needs to account for that item in the books by assigning it a return cost. You can do this in two ways:

Use one of the following methods to set a fixed return cost for an item:

Fixed Return Cost on Item Records

Inventory item and assembly item records show the field Default Return Cost. In this field, enter the rate you want to default to show as the cost for this item when it's returned. The value you enter automatically appears in the Override Rate field on item receipts. You can change this value after it appears on the item receipt.

  • If you use Multiple Units of Measure, this rate is always based on the stock unit.

  • If you use Multi-Location Inventory, this field appears on the Inventory subtab of item records in the location list without being customized.

  • If you don't use the Multi-Location Inventory feature, this field is hidden by default. You need to customize the item record to display the field.

Customizing Return Receipts

You can customize return receipts forms to display the fields Override Rate and Override Rate Currency.

To customize return receipts:

  1. Go to Customization > Forms > Transaction Forms.

  2. Next to Item Receipt, click Customize.

  3. In the Screen Fields subtab, click the Columns subtab.

  4. Check the Override Rate box.

  5. Click Save.

When you use the custom receipt page, you'll see these fields:

  • Override Rate – This field defaults to show the value entered on item records. If the item being returned doesn't have a value in this field, it shows up blank. You can enter a value as needed.

    If you use Multiple Units of Measure, the rate in this field is based on the units on the originating transaction.

  • Override Rate Currency – This field always shows the base currency.

    This field shows only if you use the Multi-Currency feature.

If you use Multi-Location Inventory, when you select a location on the receipt, the rate and currency from the item record appear in these fields. For more information, see Returned-Item Costing Using Multi-Location Inventory.

If you leave the Override Rate field blank on the item receipt, NetSuite calculates the cost of the returned item.

Related Topics

General Notices