Customer Return Authorization Status

Each customer return authorization has a status that reflects where the return is in the receiving and refunding process.

To see the status of a customer return authorization , go to Transactions > Customers > Issue Return Authorizations > List (Administrator).

The list shows the status of each Return Authorization in the Status column.

The status of a return could be as follows:

• With both the Return Authorizations and Advanced Receiving features ON:

  • Pending Approval – The return is not yet authorized.

  • Pending Receipt – The return is authorized and pending receipt of items.

  • Partially Received – Not all items have been received.

  • Pending Refund – All items on the return are received and it is pending the creation of a credit memo or cash refund, including partially refunded returns.

  • Refunded – The return has been completely received and refunded.

  • Canceled – The return has been canceled.

  • Closed – All lines on the return have been closed.

• With Return Authorizations ON and Advanced Receiving OFF :

  • Pending Approval – The return is not yet authorized.

  • Pending Refund – The return is approved and is pending receipt and refund of the item.

  • Partially Refunded – The return is partially received and refunded.

  • Refunded – The return is completely received and refunded.

  • Canceled – The return has been canceled.

  • Closed – All lines on the return have been closed.

To see what has already been received and processed for a return authorization, open the return authorization record and click the Related Records subtab. Item receipts and refunds (such as credit memos and cash refunds) are listed on the Receipts & Refunds tab. Click the record link to view the related record. See Customer Credits and Refunds for more information.

General Notices