Customer Return Management
Customer return management is the process of tracking information about items that customers return to you. As you track information about items added to your inventory when you receive purchased items, it is also important to keep track of the quantity and value of items added to your inventory for returns.
Maintain returns information by first Enabling the Return Authorizations Feature, setting Preferences for Customer Returns, then issuing Return Authorization (RMA) Forms for each return you expect to receive.
Enabling the Return Authorizations Feature
To enable customer return authorizations, go to the Transactions subtab at Setup > Company > Setup Tasks > Enable Features (Administrator). Check the Return Authorizations box, and click Save.
Related Topics:
- Customer Returns
- Customer Return Management Tips
- Customer Returns Process
- Return Authorization (RMA) Forms
- Preferences for Customer Returns
- Entering a Standalone Return Authorization
- Entering a Linked Return Authorization
- Approving a Customer Return Authorization
- Printing a Customer Return Authorization
- Receiving a Customer Return
- Handling Returned Items
- Closing Line Items on a Customer Return Authorization
- Customer Return Authorization Status
- Reporting on Customer Returns Impact