Metric Types in Advanced SaaS Metrics
The Advanced SaaS Metrics SuiteApp uses the following metrics for contracts meeting the criteria.
Metric Type |
Criteria |
---|---|
New |
The SuiteApp tags a contract as new in the following scenarios:
|
Churn |
The SuiteApp tags a contract as churn if the contract has been canceled or is not renewed for a customer, and that there are no other existing contracts for that customer.
Note:
If a contract has ended for a customer but that customer still has other existing contracts, the contract is considered as downsell instead of churn. |
Upsell |
The SuiteApp tags a contract as upsell in the following scenarios:
|
Downsell |
The SuiteApp tags a contract as downsell in the following scenarios:
|