The NetSuite Account Center
The NetSuite Account Center portlet (located on the Support tab) is the access point to the NetSuite Account Center. The NetSuite Account Center enables certain employees from your company to access the customer center for your NetSuite account.
The only employees who can access the NetSuite Account Center are those assigned one of two special roles: the NetSuite Support Center role and the NetSuite Support Center (Basic) role. The account administrator must exercise good judgement when deciding which users should be assigned these roles. Access should be limited to only those employees in your company who are required to perform specific tasks related to your NetSuite account.
These special roles are not displayed in the results of a search for all roles in your account (Setup > Users/Roles > Manage Roles > Search). They are also not listed in the Standard Roles Permissions Table.
However, these roles are available in the dropdown list when assigning roles to a user. Be certain that you understand the implications of the role permissions before you assign either of these roles to users.
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NetSuite Support Center (Basic) role has no transaction permissions. Users in this role see only cases, issues, and contact Support links in the Customer Center -Home Links portlet.
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The NetSuite Support Center role has transaction permissions. Users in this role see links to make payments, review statements, transactions, and estimates, review support cases and issues, edit the user profile, and contact Support in the Customer Center -Home Links portlet.
See the following tables to compare role permissions.
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Permissions: NetSuite Support Center |
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|---|---|---|---|
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View |
Create |
Edit |
Full |
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Transactions:
Lists:
Reports:
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Transactions:
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Transactions:
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Transactions:
Setup:
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Permissions: NetSuite Support Center (Basic) |
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|---|---|---|---|
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View |
Create |
Edit |
Full |
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None |
None |
None |
None |
The same permission comparison information is available through in the User Interface. See Showing Role Permission Differences.
To give an employee access to the NetSuite Account Center portlet:
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Go to Lists > Employees > Employees.
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Click Edit next to the name of the employee you want to give access.
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On the Access subtab, select NetSuite Support Center or NetSuite Support Center (Basic) in the Role field.
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Click Add.
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Click Save.
The employee might need to log out and log back in again to see the NetSuite Account Center link.
The NetSuite Account Center displays the following portlets and tabs:
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The Customer Center -Home Links portlet – users with the NetSuite Support Center role may make payments, review statements, transactions, and estimates, review support cases and issues, edit the user profile, and contact Support. Users with the NetSuite Support Center (Basic) role can view support cases and issues and contact Support.
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The Multi Language Support tab – NetSuite provides online case support in English, Chinese (Simplified), French, German, Japanese, Latin American Spanish, and Portuguese(Brazil). To submit a case in one of these languages, click Cases and select the preferred language from the dropdown or click the country logo.
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The SuiteIdeas tab – Click the link to launch the SuiteIdeas site and review and vote for NetSuite product enhancements. For information, see Voting for Enhancements.
For more information, see Accessing the NetSuite Account Center.