NetSuite 360

Dashboards and Tabs

NetSuite 360 includes the following dashboards and tabs:

• NetSuite 360 Dashboard - Provides a central platform for managing support cases, issues, enhancements, updating authorized support contacts, and more. For more information, see NetSuite 360 Dashboard.

• Financial Dashboard - Enables you to pay NetSuite invoices, add or edit payment cards, and review transactions and statements. For more information, see Financial Dashboard.

• Advanced Customer Support Dashboard - Lets you review your ACS cases and details of your ACS subscription. For more information, see Advanced Customer Support Dashboard.

• Privacy and Compliance Dashboard - Provides access to key compliance documentation through the following pages:

  • Privacy Compliance Request - Enables you to view the Oracle NetSuite Subprocessor List, the Oracle Cloud Services Strategic Subcontractor List, and the HIPAA Subcontractors List. You can also create a compliance request. For more information, see the following help topics:

    • Viewing the Oracle NetSuite Subprocessors List

    • Viewing the Oracle Cloud Services Strategic Subcontractor List

    • Viewing the HIPAA Subcontractors List

    • Creating a Compliance Request

  • Audit Report Request - Enables you to request available audit reports across multiple reporting periods and coverage scopes. For more information, see Creating an Audit Report Request.

  To learn more about the Privacy and Compliance Dashboard, see Privacy and Compliance Dashboard.

• Multi Language Support - Provides online case support in English, Chinese (Simplified), French, German, Japanese, Latin American Spanish, and Portuguese (Brazil). For more information, see Multi Language Support.

Roles and Permissions

Only employees with either the NetSuite 360 role or the NetSuite 360 - Plus Financials role can access the NetSuite 360.

Ensure you understand what each role can do before assigning them to users.

• The NetSuite 360 role lets you access NetSuite 360, but it doesn't include permission to perform financial transactions. Users with this role can do the following:

  • Review cases, issues, enhancements

  • Manage authorized contacts

  • Manage your NetSuite email subscriptions

  • Update the Support Dashboard

  • Update NetSuite 360 account preferences

  • Review Advanced Customer Support subscription details and access the ACS Dashboard

  • Review Learning Cloud Support subscription details and access LCS Education links

  • Access the Action Items and Notifications portlet

    This portlet enable you to view product change notifications sent to your account's primary contact, as well as other notifications that may require action from you.

    Note:

    If you or the main email address associated with your account have opted out of product notifications from NetSuite, some notifications may not appear in the Action Items and Notifications portlet.

  • Access SuiteIdeas and the NetSuite Community

  • Review the lists of Oracle NetSuite subprocessors and subcontractors

  • Create new compliance requests

  • Create new audit report requests

  • Access Multi Language Support

• The NetSuite 360 - Plus Financials role includes all permissions of the NetSuite 360 role, with additional access to financial transactions. Users with this role can also access the Financial Dashboard to perform the following actions:

  • View and pay NetSuite invoices

  • Add and edit payment cards

  • Contact the NetSuite Collections Team for assistance

  • Download financial documents

  • Submit a primary contact change request

  • Submit a billing/shipping change request

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