Correlated and Related Items
Correlated and related items create up-sell opportunities by displaying additional items to shoppers in your web store.
Related items represent static item relationships that are defined on individual item records in your NetSuite account. These can be items that you want to promote or complementary items associated with the item in the shopping cart. For example, if you are selling a T-shirt, you may want to suggest a pair of pants or a sweatshirt.
Correlated items are dynamically created from the site statistics based on the shopper's buying behavior, such as the ratio of items added to the shopping cart versus those that were ultimately purchased. The list of correlated items is updated every 30 days.
In Commerce web stores, you can:
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Customize the related items to be displayed.
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Display correlated and related items on the item’s Product Details and View Cart pages of your web store.
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Define the correlation and lift thresholds to be used for calculating correlated items.
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Specify how many correlated and related items are displayed in your web store.
The following topics provide helpful information about correlated and related items:
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Architecture Overview — Information about how the correlated and related items architecture functions.
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Set Up NetSuite — How to display correlated and related items in your web store.
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Related Items — How to use related items in your web store to cross-sell products that complement each other.
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Customize Views — How to change the number of correlated or related items displayed and how they are displayed in your web store by customizing the associated view files.