SuiteCommerce Product Reviews
The SuiteCommerce Product Reviews feature lets shoppers review and rate items on your website. They can also view ratings and reviews submitted by other shoppers. These ratings and reviews are displayed next to items on your website. Content from product reviews uses microdata markup so search engines can display review information for items in search results.
Watch the following help video for information about managing SuiteCommerce product reviews.
Getting Started
Product Reviews for SuiteCommerce and SuiteCommerce Advanced 2024.2 and Later
If you have implemented SuiteCommerce or SuiteCommerce Advanced 2024.2 or later, your customers can view and create product reviews on your Commerce website by default. However, you can turn this setting off in the SuiteCommerce Configuration if you do not want your customers to use product reviews.
To turn off product reviews:
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Go to Commerce > Websites > Configuration.
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Select your website and domain and click Configure.
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In the Configuration record, go to the Shopping tab and the Reviews subtab.
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Clear the Enable Product Reviews box.
For information about this setting, see Enable Product Reviews.
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Click Save.
Product Reviews for SuiteCommerce Advanced 2024.1 and Earlier
To use the Product Reviews feature, first install the Reference Product Review Records SuiteApp. See Install Your Commerce Website Applications for information about how to install this SuiteApp. The Reference Product Review Records SuiteApp contains all the required custom records, lists, and fields needed to store and manage product reviews. These custom records can be modified as needed.
The following records are added after the SuiteApp is installed:
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Product Reviews: This record is used to define the Product Reviews subtab under the SuiteCommerce Product Reviews tab on the Item record. When a shopper submits a review about an item on your website, their review is added to this record.
Important:If you modify the Product Reviews record, do not edit or remove the Item ID and Item fields on the record. These fields are used for critical backend logic.
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Product Reviews Attr. Rating: This record is used to define the Product Reviews Attr. Rating subtab under the SuiteCommerce Product Reviews tab on the Item record. You can define review attributes for an item. When a shopper provides ratings for the selected attributes, their ratings are added to this record.
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Product Reviews Images: This record is used to define the Product Reviews Images subtab under the SuiteCommerce Product Reviews tab on the Item record. When a shopper provides an image of the attribute, their image is added to this record.
You can find these records in NetSuite by going to Customization > Lists, Records, & Fields > Record Types.
Prerequisites
Before you begin working with the Product Reviews feature, ensure that the following fields are included in your field set definitions.
|
Field Name |
Field ID |
|---|---|
|
Product Reviews Rating by Rate (Custom) |
custitem_ns_pr_rating_by_rate |
|
Product Reviews Rating (Custom) |
custitem_ns_pr_rating |
|
Product Reviews Attribute Rating (Custom) |
custitem_ns_pr_atributes_rating |
|
Product Reviews Count (Custom) |
custitem_ns_pr_count |
|
Product Reviews Attributes (Custom) |
custitem_ns_pr_item_attributes |
For more information about field sets, see Define Field Sets.