SuiteCommerce Product Reviews
The SuiteCommerce Product Reviews feature lets shoppers review and rate items on your website. Shoppers can also view ratings and reviews from other shoppers. Ratings and reviews are displayed next to items on your website. Content from product reviews uses microdata markup so search engines can display review information for items in search results.
Watch the following video for information about managing SuiteCommerce product reviews.
Getting Started
Product Reviews for SuiteCommerce and SuiteCommerce Advanced 2024.2 and Later
With SuiteCommerce or SuiteCommerce Advanced 2024.2 or later, customers can view and create product reviews on your Commerce website by default. However, you can disable this setting if you don't want customers to use product reviews.
To disable product reviews:
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Go to Commerce > Websites > Configuration.
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Select your website and domain and click Configure.
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In the Configuration record, go to the Shopping subtab, then the Reviews subtab.
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Clear the Enable Product Reviews box.
For information about this setting, see Enable Product Reviews.
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Click Save.
Product Reviews for SuiteCommerce Advanced 2024.1 and Earlier
To use the Product Reviews feature, first install the Reference Product Review Records SuiteApp. For details, see Install Your Commerce Website Applications. The Reference Product Review Records SuiteApp contains all the required custom records, lists, and fields for storing and managing product reviews. You can modify these custom records as needed.
The following records are added after the SuiteApp is installed:
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Product Reviews: This record is used to define the Product Reviews subtab under the SuiteCommerce Product Reviews tab on the Item record. When shoppers submit reviews, they're added to this record.
Important:If you modify the Product Reviews record, don't edit or remove the Item ID and Item fields on the record. They're essential for backend logic.
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Product Reviews Attr. Rating: This record is used to define the Product Reviews Attr. Rating subtab under the SuiteCommerce Product Reviews tab on the Item record. You can define review attributes for an item. When shoppers provide ratings for selected attributes, they're added to this record.
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Product Reviews Images: This record is used to define the Product Reviews Images subtab under the SuiteCommerce Product Reviews tab on the Item record. When a shopper provides an image of the attribute, they're added to this record.
You can find these records by going to Customization > Lists, Records, & Fields > Record Types.
Prerequisites
Before using the Product Reviews feature, make sure the following fields are included in your field set definitions.
|
Field Name |
Field ID |
|---|---|
|
Product Reviews Rating by Rate (Custom) |
custitem_ns_pr_rating_by_rate |
|
Product Reviews Rating (Custom) |
custitem_ns_pr_rating |
|
Product Reviews Attribute Rating (Custom) |
custitem_ns_pr_atributes_rating |
|
Product Reviews Count (Custom) |
custitem_ns_pr_count |
|
Product Reviews Attributes (Custom) |
custitem_ns_pr_item_attributes |
For more information about field sets, see Define Field Sets.