1. Commerce
  2. Store Front
  3. Marketing
  4. SuiteCommerce Product Reviews
  5. Product Review Moderation

Product Review Moderation

Product reviews need to be approved in NetSuite before they go live on your site. Use the Product Reviews record type to moderate reviews.

Note:

By default, the product reviews custom record has an access type of No Permissions Required. This setting overrides any role-based permissions. This means any role can view or edit pending product reviews.

To control access, set the custom record's access type to Use Permission List and update the role's permissions for Product Reviews and Product Reviews Attr. Rating.

See Specifying Permission and UI Settings for instructions about how to update the access type for custom record types. See NetSuite Access Overview for information about users, roles, and permissions.

To moderate product reviews:

  1. In the Global Search field, enter Product Reviews Pending Moderation.

  2. Click the saved search link that appears below the search field to open the Product Reviews Pending Moderation: Results page.

  3. Edit each item to update the review status.

  4. On the Product Reviews page, you can change the review status to:

    • Approved: Approve and display the review on your site.

    • Rejected: Reject and hide the review from your site. The review will also be omitted from the saved search.

    • Flagged by Users: Flag reviews that may be offensive or inappropriate. These reviews are removed from your website unless the status is changed to Approved.

    • Pending Moderation: Lists reviews waiting for moderation and includes them in the Product Reviews Pending Moderation saved search. They won't appear on your site until approved.

  5. After making your status updates, click Save.

You can choose to be notified when new product reviews are submitted by setting up product review notifications.

To set up product review notifications:

  1. In the Global Search field, enter Product Reviews Pending Moderation.

  2. Click the saved search link that appears below the search field to open the Product Reviews Pending Moderation: Results page.

  3. Click Edit this Search.

  4. Go to the Email subtab.

  5. Check the Send Email Alerts When Records are Created/Updated box to get notified when new reviews are submitted.

  6. For a daily digest, check the Send Emails According to Schedule box and configure the alert in the Schedule and Specific Recipients subtabs.

  7. Click Save.

Tip:

Run jobs during quiet times, like at night, to minimize impact on your NetSuite account.

Related Topics

General Notices