Troubleshooting Cleared ccApproved Box on a Sales Order
NetSuite Connector checks the ccApproved box on the sales order in NetSuite for every credit card charge that is approved in the marketplace or cart.
You can confirm or view the entire process that NetSuite Connector uses in completing these steps. For more information, read Viewing Order Mapping in NetSuite Connector.
In some cases you may find that despite NetSuite Connector posting a "true" value for the field, the ccApproved box is not checked on the sales order in NetSuite.
NetSuite, however, may not check the sales order even if NetSuite Connector posts a True value to the ccApproved box.
This happens in either one of the following:
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A payment method other than credit card is mapped for the order in NetSuite Connector. If NetSuite Connector is sending the payment on the order as cash then the payment method will not have a Credit Card Approved box to check in NetSuite.
For instructions on how to change your order payment methods mappings, read Mapping Order Payment Methods in NetSuite Connector.
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A payment gateway integrated in your NetSuite account is configured to always leave the ccApproved box unchecked. This setting can override the data that NetSuite Connector posts with the order. In this case, NetSuite is configured so that checking the ccApproved box requires that the other credit card fields are completed with data that NetSuite Connector cannot sync, such as the last four digits of the credit card number, cardholder name, etc. When the data is not provided, NetSuite will clear the ccApproved box.
You can manually test if your NetSuite configuration allows the ccApproved box to be checked. navigating to an order in NetSuite, checking the Credit Card Approved box (usually found under the Billing subtab), and saving the order. If the box does not stay checked after saving, then NetSuite Connector will not be able to check the box either.
To test if your NetSuite Configuration allows the ccApproved box to be checked:
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Open an order in NetSuite.
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Go to the Billing subtab.
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Check the Credit Card Approved box.
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Click Save.
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Open the order again.
If the Credit Card Approved box is still clear, then NetSuite Connector is unable to modify this box for your orders.