Troubleshooting Payment or Shipping Methods Not Being Available to Map
You can only map shipment methods and payment methods for orders you've already imported into NetSuite Connector. If NetSuite Connector doesn't list a shipment or payment method from your storefront, it means no order with that method has been imported yet.
If you have multiple subsidiaries in NetSuite, make sure you've set them up in the NetSuite Subsidiaries Used For FarApp Connectors field in NetSuite Connector. For more information, read Setting Up NetSuite Connector for Syncs.
Mapping the Shipment or Payment Methods in NetSuite Connector
Here's how to find and map shipment or payment methods in NetSuite Connector.
To map shipment or payment methods in NetSuite Connector:
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Log in to app.farapp.com.
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Select the connector and relevant account.
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Go to Mappings > Orders.
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Perform one of the following actions:
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For mapping a shipping method, click the Shipping tab
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For mapping payment method, click the Payment tab.
Depending on your choice, you'll see a table with shipping or payment methods from orders imported into NetSuite Connector. For any orders that arrive with a new shipping method or payment method, NetSuite Connector adds an entry to the left column of the table.
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For the new entry, in the right column of the table, enter the corresponding NetSuite method.
Check the following articles for information about refreshing shipping and payment methods: