Troubleshooting Item Availability
If a customer can't see an item on your website that they should, check the settings in the flowcharts below to troubleshoot the issue.
Some of these settings are role-specific. If you can't access any of them, contact your administrator.
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Flowchart Definitions |
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CUSTOMER |
The customer to whom the item is not available |
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ITEM |
The item that is not visible on the website |
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WEBSITE |
The website on which the customer cannot see the item |
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DATE |
The date on which the customer cannot see the item on the website |
Item Settings
List A: Item Types
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Assembly Items
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Download Items
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Gift Certificates
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Inventory Items
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Kit
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Non Inventory Items
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Service Items
Commerce and Site Category Settings
List B: Category Visibility
If you answer YES to all these questions, the Commerce or Site Category will show up on the website.
For Commerce Categories only:
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Is the website selected for the Commerce Catalog?
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Is the Inactive box cleared for the Commerce Catalog?
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Is the Commerce Category included in the Commerce Catalog?
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Is the Inactive box cleared for the Commerce Category?
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Is Display in Web Site checked for the Commerce Category?
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Is Date within the period defined by the start and end date of the Commerce Category?
For Site Categories only:
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Is the website selected for a Presentation tab?
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Is the Site Category included on the Presentation tab?
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Is the Inactive box cleared for the Presentation tab and the Site Category?
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Is Display in Web Site checked for both the Presentation tab and the Site Category?
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Is the Customer included on the Audience subtab of the Presentation tab and the Site Category?
Out of Stock Behavior Settings
List C: Out of Stock Behavior
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Don't allow back orders, but show an out-of-stock message
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Allow back orders, but show an out-of-stock message
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Allow back orders without showing an out-of-stock message