The Offline Notification in the UI

Occasionally, users might notice an Offline sign near the bottom right of the UI. This Offline notification indicates your connection to NetSuite failed due to network connectivity issues or problems with page performance. The Offline notification may also indicate that a browser page or tab is unresponsive.

The following list contains things you can try to determine the source of the problem.

• Open a new tab in your browser and attempt to open another website. If you can't access another website, check your connection. Contact your NetSuite administrator or network administrator if you can't access any websites.

• If your connection to the internet is working, open NetSuite again in a new tab. If that is successful, return to the tab where you were working in NetSuite. Save your work. If the save is successful, continue working in NetSuite.

• If you're unable to save your work in NetSuite, but other websites are working well, there may be a problem with NetSuite.

  • Ask your coworkers if they also see the Offline popup in NetSuite.

  • Go to the NetSuite Status page at https://status.netsuite.com to see if there have been any problems reported.

• Contact your NetSuite administrator or network administrator if you continue to experience problems with your connection to NetSuite. They may need to investigate your company network, or create a case with Customer Support. Take note of the specific NetSuite pages or forms you're using when you see the Offline notice appear. Also note the tasks you're performing when you see the Offline notification.

General Notices